Operations Coordinator

Dent Wizard • Greensboro, NC

2d • Onsite

About The Position

The Operations Coordinator is responsible for coordinating day‑to‑day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership.

Requirements

• Minimum 2 years of experience in a customer‑facing, service coordination, operations, or support role.
• Experience working in fast‑paced, service‑based organizations where responsiveness, communication, and follow‑through are critical.
• Strong organizational and multitasking skills.
• Ability to thrive in a technology‑driven environment where systems, tools, and processes are continually evolving.
• Continuous computer use.
• Ability to lift up to 40 lbs occasionally.
• Frequent standing, walking, bending, and lifting.
• Must pass an MVR, pre-employment drug screening, and background check.

Nice To Haves

• Customer focus and service orientation
• Organization and planning
• Attention to detail
• Communication and collaboration
• Initiative and accountability

Responsibilities

• Coordinate daily vehicle flow through the reconditioning process.
• Track and prioritize work‑in‑process to maximize efficiency.
• Execute new vehicle inspections and lead lot walks to identify work.
• Ensure services are delivered according to customer requirements and schedules.
• Perform quality checks throughout the service process.
• Participate in QBRs for designated customers.
• Transport vehicles to ensure proper flow in the shop.
• Oversee invoicing accuracy, collection, and timeliness.
• Consolidate work orders and resolve discrepancies.
• Support order‑to‑cash processes and issue escalation.
• Maintain accurate operational records.
• Serve as a key point of contact for customer communication.
• Provide status updates and address service concerns.
• Escalate pricing or service issues appropriately.
• Identify value‑added solutions to support customer needs.
• Maintain awareness of environmental, safety, and health standards.
• Support compliance with Dent Wizard policies and procedures.
• Ensure work areas remain organized and compliant.
• Support onboarding and orientation of new employees at the site.
• Reinforce Dent Wizard's core values and service standards.
• Participate in field communications and site meetings as needed.
• Other duties as assigned.

Benefits

• paid time off
• medical
• dental
• vision
• 401k match (50% on the dollar up to 7% of employee contribution)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed