Operations Coordinator

Rock-It Global•New York City, NY

2d•Onsite

About The Position

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team. The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Rock-it Sports, Rock-it Productions, Rock-it Experiential, Dietl, CARS, Dynamic International and more. Rock-It’s premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions. At our company, we believe that our people are our greatest asset. As the DIETL Operations Coordinator you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence. DIETL by Rock-It supports a worldwide network of collectors, auction houses, galleries, and museums with specialized freight forwarding, customs brokerage, and secure climate-controlled storage.

Requirements

Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
Interest in logistics, transportation, supply chain management, freight forwarding, fine art handling, or international trade.
Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to interact professionally with clients, vendors, carriers, and internal teams.
Detail-oriented with the ability to prepare, review, and maintain accurate documentation and records.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
Ability to learn transportation regulations, import/export procedures, TSA requirements, and other industry compliance standards.
Self-motivated team player with strong problem-solving skills and a willingness to take initiative and learn new processes.

Responsibilities

Complete TSA training and maintain required certifications and compliance standards.
Coordinate with clients, vendors, carriers, agents, and internal teams to manage transportation logistics, schedules, budgets, and project requirements.
Prepare project estimates, budgets, invoices, and shipping documentation, including air waybills, packing lists, delivery orders, and customs-related paperwork.
Research and develop transportation plans, routing options, shipping schedules, and project timelines to ensure successful execution.
Advise clients on appropriate packing, handling, and transportation solutions for fine art and other specialized shipments.
Arrange domestic and international freight bookings with airlines, ocean carriers, and other transportation providers.
Support import and export operations, including customs clearance requirements and regulatory compliance.
Obtain and prepare documentation required for U.S. Customs entries and other government agencies, including TSA, USDA, OFAC, and U.S. Fish and Wildlife Service regulations.
Provide on-site shipment support, live documentation, and courier assistance as required, including at airport cargo facilities.

Benefits

Generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
Comprehensive medical, dental, and vision plans.
Employer contributions to HSA if a high-deductible health plan is chosen.
Access to telemedicine through MDLive.
Mental health support through Employee Assistance Program.
401(k) match.
Employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
Paid parental leave for all parents.
Continuing Education Reimbursement.
Charitable Donation Matching.
Free tickets to client events (when available).
Regular company events like birthday lunches, sports outings, volunteer opportunities.
Supplemental insurance (accident, critical illness, hospital indemnity).
Pet insurance through MetLife.
Discounts on home and auto insurance through Farmers Insurance.