Operations Coordinator (In Store) Cleveland

Tiffany & Co.•Cleveland, OH

6d•Onsite

About The Position

Tiffany & Co. is a symbol of excellence with a 175-year legacy of exquisite designs and romantic ideals. Our employees are passionate, kind, and professionally committed, continually educating themselves about new merchandise, cultures, and the evolving luxury market. We honor every special moment in our customers' lives and are dedicated to creating an organization that recognizes and rewards excellence. We are forever aligned with exquisite craftsmanship, timeless design, and a commitment to corporate sustainability.

Requirements

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong Analytical skills.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Perform all back-of-house operations in a Tiffany store.
Partner with store leadership on key initiatives to support the team and drive sales goals.
Act as a key holder and manager on duty when a manager is unavailable.
Coordinate order fulfillment, manage inventory, and coordinate client service activities.
May open and close the store.
Deepen client relationships to drive loyalty and spend.
Carry out operations and sales support functions to achieve or exceed sales plans.
Capture customer data to cultivate new and existing customers.
Elevate the in-store experience by consistently delivering memorable moments.
Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
Execute best practices by optimizing hospitality and store amenities.
Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure, and practice.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving, and replenishment.
Clean jewelry, transfer merchandise, take in jewelry repairs, and clean merchandise.
Ensure compliance with all internal control procedures and maintain inventory accuracy.
Partner and communicate effectively with Sales Professionals, Management, and clients.
Support company operations efficiency objectives by ensuring all activities maximize productivity.
Provide feedback on process changes through appropriate channels.
Assist management in coordinating work and coaching team members when acting as manager on duty.
Partner with the operations professional to ensure operational excellence in all tasks.