Operations Coordinator

GCL•Los Angeles, CA

38d•$27 - $31•Onsite

About The Position

The Rock-It Company is seeking talented and passionate individuals to join their logistics team as an Operations Coordinator. This role is crucial in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film. The company is a market leader in live events and luxury goods logistics, managing bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. The DIETL Operations Coordinator will play a crucial role in an environment where employees excel and feel valued, contributing to unforgettable experiences and driving success in a fast-paced, exciting industry. DIETL by Rock-It specifically supports a worldwide network of collectors, auction houses, galleries, and museums with specialized freight forwarding, customs brokerage, and secure climate-controlled storage.

Requirements

Interest in logistics, transportation, supply chain management, freight forwarding, fine art handling, or international trade.
Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to interact professionally with clients, vendors, carriers, and internal teams.
Detail-oriented with the ability to prepare, review, and maintain accurate documentation and records.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
Ability to learn transportation regulations, import/export procedures, TSA requirements, and other industry compliance standards.
Self-motivated team player with strong problem-solving skills and a willingness to take initiative and learn new processes.

Nice To Haves

Bachelor's degree preferred, or equivalent combination of education and relevant work experience.

Responsibilities

Coordinate all aspects of domestic and international fine art shipments and related projects for the Los Angeles Museums & Exhibitions team.
Complete and maintain required TSA training and certifications while ensuring shipment compliance with applicable TSA regulations.
Coordinate logistics with clients, vendors, carriers, agents, and internal teams to manage schedules, budgets, documentation, and project requirements.
Prepare project estimates, budgets, and transportation plans, including routing recommendations and scheduling.
Open and manage shipment files for import, export, domestic, and international movements.
Arrange transportation services by booking airlines, trucking companies, crate shops, art handlers, supervision agents, and other service providers.
Prepare and process shipping and customs documentation, including air waybills (AWBs), packing lists, delivery orders, AES filings, and other import/export documents.
Research import and export regulations, obtain required permits, and coordinate U.S. Customs entry documentation.
Prepare shipment and courier itineraries and provide clients with timely shipment status updates throughout the project lifecycle.
Create and submit invoices, ensuring accurate billing and project documentation.
Provide administrative and operational support to the Los Angeles and U.S. Museums & Exhibitions teams.
Participate in client meetings and events and collaborate with colleagues to support additional shipments and special projects as needed.

Benefits

Generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
Comprehensive medical, dental, and vision plans.
Employer contributions to HSA if a high-deductible health plan is chosen.
Access to telemedicine through MDLive.
Mental health support through Employee Assistance Program.
401(k) match.
Comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
Generous paid parental leave for all parents.
Continuing Education Reimbursement.
Charitable Donation Matching.
Free tickets to client events (when available).
Regular company events like birthday lunches, sports outings, volunteer opportunities.
Supplemental insurance (accident, critical illness, hospital indemnity).
Pet insurance through MetLife.
Potential discounts on home and auto insurance through Farmers Insurance.