Operations Coordinator

Servpro•Worcester, MA

22d•$50,000 - $55,000•Onsite

About The Position

SERVPRO of South Worcester is hiring a Project Coordinator! The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, extremely organized, have the ability to multi-task and have outstanding customer service skills, you could thrive in this environment! Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Ability to frequently multitask and to remain detail orientated and exceptionally organized
Ability to work in a very high-paced and ever-changing environment
Must be knowledgeable in relevant computer applications
Capability to complete tasks fully, not partially
Ability to successfully complete a background check subject to applicable law

Responsibilities

Responsible for clear and efficient project communication with the customers and project stakeholders
Daily project(s) oversight to include monitoring status, corporate audits, and work-in-progress
Review and validate job site documentation
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Second string to answer the office phone when front end coordinator is unavailable
Daily communication and updates with insurance adjusters and customers by email, Xact and Contractor Connection platforms
Collaborate and assist with other departments, as needed
Documenting majority of daily tasks into Servpro correspondence notes
Running mitigation losses from the admin standpoint from the beginning to end of process
Be part of the on-call rotation once acclimated