Cash Operations Coordinator (Phoenix)

Federal Reserve System•Phoenix, AZ

9d•$27 - $44•Onsite

About The Position

The Phoenix office currently has an excellent opportunity for an Operations Coordinator. The successful candidate will be responsible for providing leadership and support in various matters related to risk management and compliance, training, and business process improvements. The operations Coordinator will collaborate with Phoenix Cash Management to ensure operations teams are working efficiently and in compliance with all prescribed departmental guidelines. This is a developmental opportunity for anyone seeking a position of greater responsibility with the Cash operation. Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Requirements

4 years of related experience working in a fast-paced, highly productive high-speed processing environment and consistently exceeding expectations in this area
AA Degree or equivalent work experience
Solid working knowledge of department policies and procedures, applicable custody, control, security, security, compliance procedures and requirements
Strong attention to detail, teamwork, and customer service orientation
Strong time management and organizational skills to effectively manage multiple priorities at one time
Experience working cross-functionally to meet internal and external client needs
Experience working independently to complete tasks
Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management
Exhibits strong written and oral communication and diplomacy skills when working with staff, management, and customers
Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment (including BPS 3000, Control Center, BCAPS, EMS and FedCash Central)
Possess analytical skills to evaluate data points to uncover operational anomalies requiring management action
Experience with Microsoft Office – Word, Excel, Access, and PowerPoint

Nice To Haves

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Responsibilities

Assign and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency, and effectiveness)
Acts as a liaison between management and staff, communicating management decisions and rationale, and sharing team issues with management
Works effectively in a team environment by displaying strong collaboration and interpersonal skills
Communicates and interacts with others effectively and professionally
Regularly assume a lead role in researching, clarifying, and resolving operational challenges of varying degrees of complexity across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, and accounting and settlement activity
Contribute to the achievement of a strong quality program and audit readiness activities by collecting and reviewing documentation for accuracy and completeness
Monitor adherence to risk management requirements through the completion of risk assessments
Monitor and optimize equipment performance through evaluating machine utilization statistics, identifying reoccurring machine issues, and coordinating preventative maintenance and repair activities
Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures
Seeks opportunities for improvements on production, risk management performance, and employee-focused initiatives that drive engagement and growth
Provide recommendations to management
Manage historical reports and records according to retention guidelines.
Maximize inventory management efficiencies through active monitoring of backlog and inventory targets
Collect, prepare, and validate operational statistics prior to finalization and transmission
Prepare analytical statistics outlining operational performance for management decision making
Participate on local and District projects and assignments that focus on operational improvements, compliance, and technological advancements
Performs other duties as assigned