Operations Coordinator - Fifth Avenue

Richemont•New York, NY

2d•Onsite

About The Position

The Operations Coordinator contributes to the boutique’s commercial success by upholding Cartier’s compliance standards and achieving operational excellence. In a dynamic, collaborative environment, this role manages day-to-day processes and provides administrative support for transactional activities, financial compliance, logistics, inventory control, and the implementation of policies and procedures. The position supports boutique operations, client-facing teams, audits, and team effectiveness while maintaining Cartier standards and contributing to a positive, productive environment. The role requires availability for retail hours, including weekends, and travel for training as needed.

Requirements

Excellent computer skills and comfort using technology.
MS Office experience required.
Availability to work retail hours, including weekends, and travel for training as needed.
Ability to work in a fast-paced, evolving environment.
Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of internal and external client service needs and priorities.
Ability to move packages and products frequently.
Strong attention to detail and ability to manage multiple tasks accurately and precisely.
Collaborative approach, ability to foster a united work environment, and a “can do” attitude.
Intellectual curiosity and passion for learning.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Previous operations experience in luxury retail, service, or hospitality is a plus.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Ensure understanding and execution of Cartier policies and procedures, and promote compliance across the boutique team.
Coordinate efficient boutique opening and closing procedures, including setup and breakdown as needed.
Manage product movement in and out of the boutique, including shipments, transfers, consignments, and internal movement, while maintaining quality control and preventing stock losses.
Handle products with care and follow appropriate packing, shipping, and receiving procedures, particularly for high-value creations.
Monitor boutique sales financial processes and ensure daily transactions and paperwork are submitted accurately and on time.
Support other transactional flows, including ecommerce, to help ensure efficient operations and a seamless client experience.
Coordinate daily, weekly, and monthly inventory counts and stock movements in preparation for annual inventory.
Maintain Cartier standards for the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
Manage boutique supply inventory and replenishment for sales, hospitality, and back-of-house areas; oversee ordering and support Lean/5S storage organization strategies.
Assist with care service responsibilities, including client repair flow, reports, and monthly inventory and reconciliation.
Support boutique audits and partner with management to implement and execute action plans.
Communicate and problem-solve effectively with boutique management and peers; assist with special projects as needed.
Consistently reach and aim to exceed all KPIs.
Develop foundational knowledge of Cartier’s brand, heritage, and values; stay current on industry news, competition, and community connections.
Share and collaborate with regional and network peers on operational best practices.
Project an approachable, professional image and contribute to a positive, collaborative boutique environment in person and by telephone.
Improve day-to-day operational processes, organization, and workflow; collaborate with management to offer ideas and solutions to client-facing teams.
Take on transversal duties to support the broader team beyond everyday responsibilities.
Demonstrate Cartier competencies and behaviors, share feedback and information transparently, embrace diverse perspectives, and participate in the network Operations community.