Operations Coordinator

Sila Services•Woburn, MA

2d•$72,000 - $76,000•Onsite

About The Position

For more than 50 years, Central Cooling & Heating has built a reputation for delivering exceptional service, quality workmanship, and an outstanding customer experience. As we continue to grow, we're looking for an Operations Coordinator who is passionate about driving operational excellence and supporting the success of our team. This is a highly visible role that partners with leadership, accounting, customer service, and operations to ensure the business runs efficiently while delivering an exceptional experience for both customers and employees.

Requirements

3+ years of operations, project coordination, or business support experience
Strong customer service and communication skills
Experience with revenue reporting, forecasting, budgeting, and financial analysis
Understanding of operational metrics and KPIs
Excellent organizational and problem-solving abilities
Ability to prioritize multiple projects in a fast-paced environment
Advanced Microsoft Office skills, particularly Excel

Nice To Haves

Experience in HVAC, home services, construction, or a related industry is preferred

Responsibilities

Support daily operations by coordinating across multiple departments
Monitor revenue, budgets, and key performance indicators (KPIs)
Assist with forecasting, reporting, and revenue analysis
Manage billing and invoicing processes to ensure accuracy and timeliness
Build strong relationships with customers, vendors, and internal teams
Identify opportunities to improve processes and operational efficiency
Prepare reports and provide operational support to leadership
Help ensure the business continues to deliver a best-in-class customer experience