Operations Coordinator

Daisy - Portsmouth•Portsmouth, NH

9d•$35 - $40

About The Position

Daisy designs and installs smart home and business automation systems — helping clients create spaces that are modern, connected, and comfortable, backed by responsive, high-quality service. We're looking for an organized, detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls, to supporting projects, managing our DaisyCare program administration, and keeping equipment moving in and out the door. The Operations Coordinator is the connective tissue of our daily operations. You'll be the person who keeps schedules on track, projects organized, DaisyCare members supported, and equipment flowing correctly through shipping and receiving. This is a great fit for someone who thrives on structure, enjoys juggling multiple moving parts, and takes pride in things running without dropped balls.

Requirements

3–5+ years of experience in operations, administrative coordination, or a similar role
Strong organizational skills with the ability to manage multiple priorities at once
Clear, professional communication skills — written and verbal
Comfortable with basic inventory/shipping processes (or willing to learn quickly)
Proficient with common office/scheduling software (e.g., Google Workspace, Microsoft Office); CRM or field service software experience a plus
Detail-oriented with strong follow-through — things don't fall through the cracks on your watch
A team player who's also comfortable working independently
Physical ability to lift/move equipment boxes as needed for shipping and receiving tasks

Nice To Haves

3-5 Experience in home automation, low-voltage, security, or a related trade/service industry
Familiarity with membership or service-plan program administration
Experience supporting field service or installation teams

Responsibilities

Coordinate and maintain the calendar for installs, service appointments, and technician availability
Communicate with clients to confirm appointments, reschedule as needed, and resolve scheduling conflicts
Keep field teams informed of daily/weekly schedules and any last-minute changes
Support project managers with documentation, timelines, and status tracking for active installs
Maintain accurate project files, job notes, and client records in company systems
Follow up on open items, outstanding approvals, and task deadlines to keep projects moving
Manage administrative tasks related to the Daisy Care membership/service plan program
Process enrollments, renewals, and cancellations
Respond to member questions and route service requests to the right team
Track and report on Daisy Care program metrics as needed
Receive, inspect, and log incoming equipment and inventory
Prepare and coordinate outgoing shipments for installs and returns
Maintain inventory accuracy and flag discrepancies or damaged goods
Organize the stockroom/warehouse area for easy access and accountability
Answer phones, emails, and general inquiries, directing them appropriately
Assist with vendor and supplier coordination as needed
Support office organization, ordering supplies, and other administrative tasks
Take on ad hoc projects as priorities shift