Operations Coordinator - The Morrison, UCRT

DESC•Seattle, WA

22h•$94,881 - $107,350•Onsite

About The Position

The Operations Coordinator oversees and coordinates the renovations and construction improvement from planning through completion to The Historical Morrison Hotel. The Morrison Hotel is DESC’s largest Permanent Supportive Housing (PSH) site with a total of 190 units. This role serves as the primary liaison between property management, contractors, vendors, facilities, clinical (care team), site staff, SFD, SPD, EMS internal and external to DESC in relation to renovation project activities. Position hours are 8 am to 4 pm and required to be fully in-person to align with construction working hours.

Requirements

1 year of supervisory experience.
2-3 years of experience in maintenance, property management or highly relevant comparative work in residential buildings with 100 units or more.
1 year of janitorial/maintenance experience or one year in an operations role in DESC PSH (Permanent Supportive Housing) or shelter program or similar non-DESC site.
At least 1 year of experience in human services (paid or volunteer), preferably working with adults challenged by homelessness, mental illness and/or substance use disorder.
Basic understanding of homelessness and various characteristics of homeless adult populations; experience with mental illness and/or substance use disorder preferred.
Commitment to the Harm Reduction model and incorporating it into all aspects of the position.
Demonstrated de-escalation skills in unique settings.
Basic understanding of construction activities or the ability to learn.
Ability to communicate and work effectively with staff from various backgrounds and disciplines.
Ability to communicate and work effectively with people of diverse backgrounds and identities.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients.
Demonstrated ability to successfully coordinate and organize multiple stakeholders to complete complex tasks.
Proficiency with using computers and/or electronic work order systems.
Be able to pass a Washington State Criminal background check.
Current Washington State Driver’s License, insurable driving record, ability to drive agency van/vehicle.
Ability to organize workload and complete duties with minimum direct supervision.
Commitment to the philosophy and mission of DESC’s Permanent Supportive Housing and to the principles of equity. Subscription to a philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Nice To Haves

2+ years’ supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.
2+ years’ experience as a maintenance technician and/or providing in-unit repairs, cleaning services/mitigation.
2+ years of experience with occupied rehabs in a professional construction firm
Strong understanding of construction activities or the ability to strengthen current knowledge.
Bilingual

Responsibilities

Assist with coordination and walkthrough of vendors and contractors throughout the building.
Oversee building construction activities daily.
Assist Housing staff with proper client notifications in relation to construction activities, such as posted notices.
Coordinate with appropriate DESC Housing Team staff on permission to enter (PTE) for units.
Using trauma informed approaches directly engaging with clients to ensure entry/access for scheduled work, directing clients to care teams when therapeutic interventions are necessary.
Safeguard building and unit keys, never giving anyone access to occupied tenant units without authorization.
Provide safe access to units and various areas of the building for repair work.
Prepare daily and weekly summaries of construction activities to include planning for future and upcoming construction activities.
Report summaries directly to the UCRT Project Manager and relevant stakeholders.
Take a lead role in coordinating and communicating construction activities and /or timelines to the Housing team, including participating in the daily briefs and weekly team meetings.
Initiate and maintain appropriate social interactions with clients.
Think and act collaboratively with staff and clients to improve safety and cleanliness around DESC projects.
Perform unit clean outs. Removing unnecessary debris, boxing/ labeling, and transporting items to identified locations for duration of repair work. Returning items to designated areas upon completion of contracted work.
Enforce the DESC Good Neighbor policy with DESC clients using a collaborative, harm-reduction approach.
Actively participate in staff meetings and trainings as assigned.
Respond to custodial demands and building cleanliness.
Oversee documentation standards related to quality and frequency.
A willingness to be flexible and work cooperatively with coworkers to accomplish all team responsibilities.
Handle high volume of workload, with the understanding that PSH may have simultaneous site-based operation demands and varied working environments.
Respond to emergencies, initiating emergency actions, cleaning up debris, water, etc., and contacting supervisors.
Coordinate with and direct emergency first responders to developments that require immediate attention.
Other duties as assigned.