Operations Coordinator - Bilingual English/Spanish

Imperial Cleaning•Village of Amityville, NY

23h•Onsite

About The Position

Imperial Cleaning is one of the nation's largest independently owned cleaning companies, with over 25 years of experience providing professional cleaning services to a wide range of clients including Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, and Municipalities. We are experiencing consistent double-digit sales growth and are looking for dedicated individuals to join our growing family. At Imperial Cleaning, we believe our people are our greatest asset and foster a great family culture that encourages input and creativity from employees at every level. We offer competitive compensation packages and a variety of benefits in a safe, respectful, and professional working environment. Our Amityville location is an upscale, professional building conveniently located near the train station and town.

Requirements

2-year degree required; 4-year degree is a plus.
Bilingual (English-Spanish) is a must.
Detail-oriented with strong communication skills (email, phone).
Results-oriented with the ability to resolve challenges and emergencies at a moment's notice.
Multi-task-oriented with the ability to handle multiple projects simultaneously.
Customer-focused with a can-do approach to problem-solving.
Basic knowledge of computer applications and software.
Must be 18 years of age or older.

Nice To Haves

4-year degree

Responsibilities

Serve as the primary point-of-contact for selected clients, supporting them from beginning to end.
Collaborate daily with Field Managers on client requests and issues.
Provide operations support to all departments within the organization.
Schedule project crews for services, training, and deliveries.
Coordinate estimates and provide pricing to clients.
Create and close work orders for Regional spreadsheets and Project Crew schedules.
Resolve customer service or billing complaints.
Conduct daily customer calls and follow-ups on any complaints.
Maintain records of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
Update client systems to ensure tracking and billing of all services performed.
Refer unresolved customer grievances to designated departments for further investigation.
Complete contract forms, prepare change of address records, and issue service discontinuance orders.
Identify and recommend improvements in processes or service methods and procedures.
Manage project budgets and review/correct any variances weekly.
Collect, update, and provide required reports to corresponding Clients.
Provide reporting to assigned Account Manager and Management.
Perform other tasks as assigned by management.