Operations Coordinator Part Time

Center on Halsted•Chicago, IL

9d•$18 - $20•Onsite

About The Position

Center on Halsted is the Midwest’s largest LQBTQ+ community center, providing a vast array of programs and services designed to advance Chicago’s Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) and allied community. Center on Halsted helps create a thriving community by adhering to our five values: Community, Diversity, Equity, Inclusion and Belonging, Authenticity, Accountability, and Mutual Respect. Our vision is a thriving lesbian, gay, bisexual, transgender and queer community, living powerfully in supportive, inclusive environments. Our mission is to advance community and secure the health and well-being of the LGBTQ people of Chicagoland. This role is a part-time, non-exempt position requiring work on holidays, nights, and weekends.

Requirements

Ability to work independently is crucial.
Able to respond to building alarm calls overnight required.
Action Oriented – enjoys working hard and looks for challenges; able to act and react as necessary, even when limited information is available; not afraid to take charge of a situation.
Personal qualities of integrity, credibility and commitment to the mission of Center on Halsted.
Flexible and able to multi-task; can work in ambiguous, fast-moving environment, while making sure that the objectives for the day are achieved.
Lesbian, gay bisexual, transgender sensitivity; should be able to act in a culturally competent manner when interacting with diverse clientele.
Strong written and oral communication skills – ability to identify and communicate clearly and succinctly when necessary.
Ability to lift no more than 50 pounds required; position frequently requires lifting or carrying objects that weigh up to 25 pounds and occasionally more.
Ability to climb ladders and utilize lifts for certain tasks.
Center on Halsted is a trauma informed organization that provides services to clients with, at times, severe behavior and impulse control issues. Applicants must be able to create healthy boundaries and work with patrons who have experienced severe trauma.

Nice To Haves

Handyperson skills strongly preferred.
Bilingual skills (Spanish / English) desirable, but not required.

Responsibilities

Be a proactive member of the operations team at Center on Halsted (COH), the largest Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Community Center in the Midwest.
Ensure that the daily activities, events and meetings of the Center run smoothly.
Identify, resolve and effectively communicate foreseeable operational problems, particularly infrastructural issues.
Provide coverage for first floor reception during daily lunch breaks and when additional support is needed.
Assist with the setting up of events, including assisting with arranging furniture, checking out equipment and setting up AV systems.
Respond to hostile clients and emergencies.
Demonstrate cultural competency when interacting with members of the LGBTQ community.
Effectively converse with other staff to ensure that programs and services are successful.
Monitor the performance of and coach the contracted cleaning company, reception, and contracted security.
Promptly complete assigned daily activities and directives.
Prioritize projects.
Complete required paperwork as needed.
Inspect and maintain the overall appearance of the building and grounds; ensure that the building is clean and safe at all times; provide direction as needed to reception.
Regularly visit the public spaces in the building; autonomously address security, cleaning and maintenance issues as they arise; report issues in daily report.
Complete morning and closing checklists and other assigned projects; return completed checklist forms to the Director of Operations.
Monitor the performance of the contracted cleaning company and coach as needed.
Conduct minor fixes and repairs to damaged areas throughout building and grounds, including some relevant equipment at COH, when necessary.
Setup and conduct post-cleanup for scheduled venues at COH, including delivering refreshments and food; setup and take-down of bars; move, arrange, and/or remove furniture; setup and take down of AV equipment; general cleaning duties; review of inventory of items used for event; inspect the space of the event for damaged areas; organize and clean areas.
Learn and demonstrate how to setup and use AV equipment, theatre equipment, gym equipment, and technology including ability to setup laptops, transfer computer files as well as building tasks, e.g. maintaining the gray water system; train other staff on these tasks when necessary.
Work as receptionist during staff breaks or for a shift when coverage is needed.
Maintain positive communications with other COH personnel and individuals and/or their respective organizations; ensure successful communication with other invested stakeholders, such as individuals/organizations that are interested in renting space at COH.
Evaluate, prioritize, respond to, and follow up with the requests of relevant stakeholders so as to ensure successful customer satisfaction and adherence to all relevant policies at COH.
Communicate relevant problems clearly and succinctly, particularly infrastructural problems, to other operational staff (this communication will include sending effective emails and by noting them on a “punch list”); take corrective actions to address such problems as appropriate.
Communicate with the contracted cleaning company’s administrative designee(s) and/or staff members, along with the operations staff at COH, in order to address and resolve any problems as they relate to the provision of successful cleaning services.
Constant communication with Security staff as needed.
Communicate to staff and the patrons at COH relevant policies.
Respond to hostile clients and/or other emergencies as they occur.
Participate in mediation meetings with suspended individuals at times.
Coach new security staff and ensure expectations are met.
Be knowledgeable about general building systems and precautions (plumbing, fire, mechanical and electric).
Execute and lead building evacuation procedures when necessary.
Assist with monitoring burglar and fire alarm after hours.
Ensure Center clients and patrons adhere to In-Center Commitments (code of conduct).