Operations Coordinator - Canadian Market

Alan • Toronto, ON

91d • Onsite

About The Position

Alan exists to end the wait in healthcare by building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. The Operations Community’s core responsibilities is to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.

Requirements

• At least 2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred)
• Fully fluent in English (French is a plus not a requirement)
• A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
• Highly organised with exceptional follow-up skills, with strong attention to details
• Able to work and learn independently in a fast-paced environment

Nice To Haves

• Experience in the healthcare insurance or Saas industry
• Some analytics skills, to be able to dive into our data

Responsibilities

• Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain
• Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
• Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases
• Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
• Lead continuous improvement initiatives working with our product and care teams (+-20/30% of the time).

Benefits

• Amazing office space right in the heart of the financial district (King & Yonge) to work closely and collaboratively with your colleagues 4-5 days per week in-person!
• Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible leave policy: we trust Alaners to take the holidays they need, and no pre-approval is required.
• Delightful healthcare insurance: great benefits through Alan’s Canada app!
• GRRSP. Generous employer matching program!
• Monthly Toronto Transit Commission pass or other equivalent commuter benefits.
• Learning & Training opportunities: a highly flexible training policy, free books and budgets to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
• Extended parental leave for all new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed