Director, Change Management (Canadian Operations)
About The Position
Sun Life Canada is undergoing a significant transformation to help Clients achieve lifetime financial security and live healthier lives. Canadian Operations, comprising over 5,000 team members, is central to this ambition, handling critical onboarding, processing, and service experiences for millions of interactions annually. This role is for a visionary leader to redefine how change is delivered at scale within this dynamic environment. The Director, Change Management will report to the AVP, Transformation & Key Initiatives and is responsible for building and leading a world-class, enterprise change capability. This involves shifting from fragmented, project-based execution to a strategic, integrated discipline that accelerates transformation outcomes across Canadian Operations. This is a strategic role focused on architecting and embedding a leading-edge change management function, influencing senior leadership, and driving enterprise-wide adoption across a complex transformation portfolio.
Requirements
- 10+ years of progressive experience in enterprise change management, transformation, or organizational effectiveness.
- Proven track record leading large-scale, enterprise-level change within complex, matrixed environments.
- Demonstrated success building or transforming a change management function or capability.
- Deep expertise in change strategy, operating model design, and governance at scale.
- Exceptional ability to influence and partner with senior executives to drive accountability and results.
- Strong commercial acumen with a focus on outcomes, value realization, and measurable impact.
- Experience leading and scaling high-performing, consulting-oriented teams.
- Bachelor’s degree in Business, Communications, or related field.
- Bilingualism (French, English, both oral and written) is required for Quebec only.
Nice To Haves
- Prosci, ACMP, or equivalent certification preferred.
Responsibilities
- Define and stand up a centralized Change Management function, including operating model, governance, frameworks, and standards that scale across Canadian Operations.
- Position Change Management as a strategic enabler of transformation outcomes, embedded from strategy through execution.
- Build an integrated, enterprise approach that ensures consistency, speed, and measurable impact.
- Drive change across a highly complex, multi-year portfolio spanning technology, process, and business transformation.
- Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies.
- Ensure change strategies are data-driven, outcomes-focused, and tightly linked to business value realization.
- Embed rigorous practices to measure readiness, adoption, and sustained behavioral change.
- Define and operationalize clear success metrics tied to business outcomes (e.g., productivity, experience, risk reduction).
- Hold leaders accountable for visible sponsorship, engagement, and results.
- Act as a trusted advisor to senior leaders and executives, shaping how change is sponsored, communicated, and sustained.
- Elevate leadership capability in change to create a culture that embraces and accelerates transformation.
- Develop and lead a team of top-tier change practitioners operating in a consulting model.
- Foster a culture of innovation, continuous improvement, and external best-practice adoption.
- Establish repeatable, scalable tools and methodologies that position Sun Life at the forefront of change excellence.
- Integrate change management into strategy development, portfolio governance, and delivery lifecycles.
- Ensure early engagement and seamless alignment across strategy, product, technology, and operations.
Benefits
- Supportive, flexible, and inclusive work environment
- Opportunities to learn, grow, and succeed
- Collaborative leaders and colleagues
- Hybrid organization offering flexibility to work from both the office and virtually
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What This Job Offers
Job Type
Full-time
Career Level
Director
