Associate Director, Change Management

MSD•Upper Gwynedd Township, PA

23h•$142,400 - $224,100•Hybrid

About The Position

Digital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation, more efficient processes, and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed, capacity, and robustness across DSCS. The Associate Director, Change Management will lead the people and adoption strategy for DDT’s digital transformation portfolio, ensuring successful implementation and sustained use of digital capabilities, governance processes, and new ways of working. This role partners with DDT leadership, program teams, and functional stakeholders to drive engagement, readiness, adoption, and value realization, embedding change management within program delivery and governance structures.

Requirements

Bachelor’s Degree required
5-10+ years of experience in change management, digital transformation, or organizational effectiveness within Pharma/Biotech.
Proven experience leading large-scale, cross-functional change initiatives
Strong stakeholder engagement and influence skills across senior leadership and global teams
Demonstrated ability to develop and execute adoption, communication, and training strategies
Experience working in program delivery environments with integrated governance and stage-gate processes
Strong business acumen and ability to align change efforts to measurable business outcomes
Excellent communication skills, including executive storytelling and presentation development
Demonstrated ability to coach leaders and teams on change management practices
Experience working in complex, matrixed organizations
Change Management
Digital Transformation
Stakeholder Engagement
Communications Strategy
Training & Capability Building
Adoption Strategy
Governance Integration
Change Impact Assessment
Cross-Functional Leadership
Program Support
Executive Communication
Organizational Change
Continuous Improvement
Data-Driven Decision Making
Adaptability
Automation
Biopharmaceutical Industry
Chemical Engineering
Customer-Focused
Data-Driven Decision Making
Digital Platforms
Digital Transformation
Drug Product Development
Estimation and Planning
Executive Communications
Financial Management
Manufacturing Quality Control
Mitigation
Organizational Effectiveness
Pharmaceutical Process Development
Portfolio Management
Portfolio Risk Management
Process Control Automation
Process Optimization
Product Formulation
Safety Compliance
Stakeholder Engagement
Stakeholder Management

Nice To Haves

advanced degree (MBA, MS, or equivalent) preferred in business or pharma related field
Experience in process development
Familiarity with digital and data platforms (analytics, automation, data foundation)
Experience supporting hub-and-spoke operating models
Knowledge of change methodologies (e.g., Prosci, CEM, SRF)
Experience building and scaling change networks
Change Frameworks (Prosci, CEM, SRF)
Pharmaceutical R&D
Data & Digital Platforms
Automation & Workflow
Portfolio Management
Value Realization

Responsibilities

Lead development and execution of integrated change management strategies across DDT programs and use cases
Partner with DDT Leadership Team, workstream leads, and use case owners to align change strategy with program objectives and value realization
Drive stakeholder engagement, including impact assessments, readiness planning, and sponsor alignment
Establish and lead a change agent / champion network to support adoption across DSCS
Define and execute communications and training strategies to support awareness, understanding, and behavior change
Track adoption metrics, risks, and resistance, implementing mitigation actions to ensure sustained adoption
Support post-go-live activities including reinforcement strategies, hypercare, and continuous improvement
Provide coaching and guidance to program teams and sponsors on change management best practices
Drive alignment between change strategy, communications, training, and delivery teams to ensure integrated execution
Develop and maintain change impact assessments across people, process, and technology dimensions building out the necessary details within the project schedule.
Establish stakeholder engagement strategies, including sponsor spine and governance alignment
Design and implement communication and engagement plans tailored to multiple audiences (executive, functional, end-user)
Partner with Learning & Development to define training strategy and enable capability building across teams
Ensure consistent application of change management frameworks, tools, and templates across DDT initiatives
Monitor adoption, engagement, and behavior change using defined KPIs and feedback loops
Identify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptake
Develop executive-ready materials, including presentations, talking points, and change updates
Facilitate workshops and alignment sessions across cross-functional teams
Contribute to continuous improvement of DDT change management practices and playbooks

Benefits

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

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