Operations Coordinator- Residential Life

Northeastern University•Boston, MA

5d•Onsite

About The Position

Reporting to one of the Senior Assistant Directors within Residential Life at Northeastern University, the Operations Coordinator oversees the facilities and operational functions of a complex of residential communities, including daily operation and maintenance updates. Encompassing a wide range of operational duties, including building preparedness, facilities management, emergency response, student support and enhancing community living. The Coordinator is a live-off position that provides point of contact student support.

Requirements

Bachelor’s degree
Experience with higher education, facilities management, operational functions, and/or community development.
Strong organizational and administrative skills.
Excellent interpersonal and communication skills.
Ability to handle emergencies calmly and effectively.
Proficiency in student housing management software, Maxient, and Workday.

Responsibilities

Partnering with Housing Operations maintains accurate records of student housing assignments, move-ins, and move-outs.
Oversee the documentation of maintenance requests, incident reports, and other relevant records.
Ensure compliance with university policies and federal regulations related to student housing.
Prepare and submit regular reports on housing occupancy, maintenance issues, and other relevant metrics.
Coordinate with Facilities Services to ensure timely resolution of facility-related issues.
Conduct regular inspections of residence halls to identify maintenance needs and safety concerns.
Oversee the implementation of preventative maintenance programs.
Serve as the point of contact for community complex, to provide a welcoming environment for students and visitors
Provide point of contact support for students regarding housing, living, or facilities concerns.
Oversee student worker coverage of area offices
Manage move-in and move-out process and building preparedness for a complex of communities.
Serve as a conduct officer for health and safety violations, and low-level student handbook violations
Collaborate with other university departments to enhance student support services.
Schedules can include evening operations management, including conducting rounds to ensure the safety and security of a group of residential complexes as needed.
Coordinate with campus security and emergency services as needed.
Supervise a team of student workers
Conduct regular meetings and training sessions for staff members.
Provide training and developmental opportunities for Resident Assistants throughout the year.
Assist in the recruitment and selection of new staff members.