Operations Coordinator

Feeding America Eastern Wisconsin•Appleton, WI

15h•Onsite

About The Position

Feeding America Eastern Wisconsin is the leading local hunger-relief organization in the state with locations in Milwaukee and Appleton. Founded in 1982 by the Rotary Club of Milwaukee, Feeding America Eastern Wisconsin is a local and independent member of the Feeding America network. Driven by our mission to solve hunger, we are bringing more people together around the table to collaboratively address the root causes of hunger. Together with our network partners, we serve nearly half a million food-insecure people across 35 counties in eastern Wisconsin each year. This position requires a working knowledge of warehouse operations and inventory controls. The Operations Coordinator is responsible for planning and coordinating work activities related to receiving, order fulfillment deadlines, inventory accuracy, quality assurance, and warehouse best practices. This role supports inventory management efforts by ensuring FIFO standards, product rotation, shrink and disposal processes, and scheduled cycle counts are maintained. The Operations Coordinator will support the creation, execution, and continuous improvement of operational processes to help drive efficiency within the operations department.

Requirements

Associate’s degree from an accredited college preferred or 2-3 years of supply chain/warehouse operation experience.
Commitment to understand and support FAEW’s mission, vision, and effective actions to end food insecurity and its causes.
Respect for the people FAEW serves.
Forklift/power equipment certification required or ability to become certified within two weeks of hire.
Excellent oral and written communication skills, organizational, critical thinking, analytical decision making, interpersonal skills, and ability to work with a diverse workforce.
Exceptional customer service skills.
Ability to adapt to changing operational priorities and support multiple functions within a fast-paced warehouse environment.
Computer skills to learn and use in Primarius database.
Proficiency with MS Office software, including intermediate-to-advanced level Excel skills.
Good math aptitude and attention to detail.
Ability to work safely following FAEW safety procedures.
A positive, team-oriented mindset with a "can-do" approach to supporting the organization, demonstrating cross-functional collaboration and a focus on developing solutions.
Demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be open-minded of differing opinions and views.
Must have a valid driver’s license, automobile insurance that meets Feeding America’s liability requirements, and transportation to travel to work sites.
Ability to work evenings and weekends as needed.
Employment with Feeding America Eastern Wisconsin is contingent upon the successful completion of a background check and other pre-employment requirements applicable to the position.

Responsibilities

Ensure all safety, quality, and warehouse policies are followed.
Coordinate and provide hands-on warehouse support for special programs and projects.
Coordinate daily tasks with the warehouse team and ensure accurate inventory of incoming/outgoing product.
Meet order picking deadlines to deliver orders On Time and In Full. Assist in setting goals for the team’s daily workload.
Assist with order picking and other hands-on warehouse operations during periods of high-volume demand, urgent shipments, staffing shortages, or workflow bottlenecks to help maintain operational efficiency and on-time fulfillment.
Ensure FIFO and good inventory practices are maintained.
Maintain warehouse areas in AIB compliance (pest control, housekeeping, logs, etc.).
Process orders and audit variances.
Develop and maintain strong working knowledge of warehouse computer and database systems (Primarius) and serve as a resource to staff as needed.
Log received inventory and ensure product numbers match product type and description.
Monitor and follow up on variances in inventory.
Review reports and database for trends in on-hand inventory. Work with team to help define and provide details about product attributes and aging categorically.
Monitor and follow up on inventory states to ensure product becomes available or disposed of in real time.
Coordinate inventory allocation, storage and transfers between internal programs, warehouses, and external partners.
Collaborate with internal departments to support operational needs, product flow, and inventory accuracy across programs and distribution channels.
Participate in onboarding and training staff and volunteers on warehouse best practices. Ensure all products are labeled, dated, and inventoried correctly.
Ensure SOPs are being followed for receiving, fulfillment, and inventory management.
Support daily warehouse operations related to fulfillment, receiving, inventory management, warehouse cleanliness, and facility organization.
In the absence of the Operations Manager, the Operations Coordinator will provide operational support and assist in coordinating day-to-day warehouse activities with staff to help maintain workflow and operational efficiency.
Performs other duties and responsibilities as assigned.

Benefits

Medical
Dental
Vision
Basic Life Insurance
Basic AD&D Insurance
Short Term Disability
Long Term Disability
Paid Parental Leave
Employee Assistance Program
401K w/company matching contributions
Paid Holidays (up to 10 holidays / calendar year)
1 Float Holiday
Paid Time Off (up to 208 hours / fiscal year with the option to carry over up to 80 hours to the following fiscal year)
1 Personal Day
Volunteer Time Off (up to 8 hours / calendar year)