Operations Coordinator, Scattered Site Housing Program (SSHP)

CAMBA•New York, NY

1d•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. The Scattered Site Housing Program (SSHP) specifically provides housing units to HIV/AIDS Services Administration (HASA) clients, with both social services and operations components to ensure client success. The operations component focuses on maintaining the habitability of housing units, working with landlords, managing repairs, identifying new units, negotiating leases, and preparing units for new occupants. Clients may also receive partial financial assistance for utility bills and are responsible for paying a portion of their income as rent.

Requirements

High school diploma or G.E.D. and two years of applicable experience; or, Associates degree (A. A.) and one year of applicable experience and/or equivalent experience.
Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
Knowledge about, understanding of, and experience working with, housing systems, facilities management, and maintenance needs.
May need to address emergencies outside of regular business hours – i.e. evenings, overnight, and weekends.

Responsibilities

Identify studio, one bedroom and two bedroom apartments for eligible clients that meet funder habitability standards.
Obtain and prepare new leases and/or renewal leases with the required documentation in order to process documents in a timely manner.
Submit leases for review to Program Manager/ Program Director in a timely manner.
Ensure that apartment units are ready prior to occupancy.
Coordinate with utilities companies to activate utilities.
Act as liaison between Case Managers, maintenance workers, and the Fiscal Department to address various issues i.e. housing plans, maintenance work/repairs, and fiscal issues.
Submit weekly vacancy status report on unit activity in program.
Collect and track all client programmatic fee/rent payments.
Keep track of expiration dates of leases.
Process and review work orders in work order system. This includes but is not limited to assigning new work orders to driver/maintenance staff, following up on work orders that are completed by the landlords and closing out completed work orders. All CAMBA staff completed work orders must be signed by clients and staff who completed the work.
Coordinate and schedules works orders with residence managers of all Winthrop housing programs to accommodate each program needs and goals.
Provide driver/maintenance their daily work assignments. Problem solves issues driver/maintenance staff may encounter during their work day. Collects completed work assignments at the end of staff shifts to ensure work was completed accurately.
Review all utility bills and submit to Fiscal Department on a weekly basis.
Coordinate and attend all program moves to ensure client related issues are addressed accordingly.
Investigate clients’ complaints of unpaid utility bills; case conference with case manager and client, if necessary.
Conduct regular inspections of client rooms/apartments in congregate site and/or community-based apartments with assistance from other program staff (i.e., security personnel).
Maintain accurate records (i.e. furniture, maintenance supplies, food, office stock) on premises and/or in community-based apartments.
Request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.
Respond immediately to emergencies and inform supervisor.