Operations Coordinator Primary Care

Trinity Health • Pickerington, OH

4d • Onsite

About The Position

Position Purpose: In accordance with the Mission and Guiding Behaviors; the Coordinator Medical Practice – Operations, under the direction of the provider, Manager, and RN Clinical Lead, plans, organizes, and directs patient flow on a daily operational basis Functions within the standards, policies, procedures and guidelines of the Organization. Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

• Highschool diploma.
• Two (2) years of practice experience required
• Current working knowledge of the importance of business office and clinical care area coordination.
• Demonstrated project management skills with the ability to handle multiple projects: strong organizational skills; highly motivated and self- directed; and attentive to detail.

Nice To Haves

• Bachelor's degree preferred
• Experience in leading staff preferred.

Responsibilities

• Assists with patient inquiries/concerns regarding medical care, medication instructions, and prescription call-ins in a prompt, courteous, and efficient manner.
• Interviews, evaluates, trains and supports office staff in conjunction with the Manager.
• Creates and maintains staffing schedules.
• Coordinates activities and functions of the office to ensure a smooth patient flow.
• Implements policies, processes, and procedures via the Manager.
• Demonstrates a positive customer service attitude/behavior.
• Recommends continuous process improvement.
• Reviews reports and escalates concerns to Manager.

Benefits

• medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED