Operations Coordinator, Petroleum

Intertek•Romeoville, IL

2d•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking an Operations Coordinator to join their Caleb Brett team at their Romeoville, IL facility. This role offers a career opportunity in the Inspection and Testing business within the ATIC industry. Intertek Caleb Brett specializes in Cargo inspection and analytical assessment services for the oil and gas, chemical, and commodities markets, boasting a global network and over 130 years of customer service. The company focuses on Total Quality Assurance, aiming to bring quality, safety, and sustainability to life.

Requirements

Two years of experience in an inspection company, and knowledge of basic contract do's and don'ts
Sound knowledge of petroleum and chemical inspection procedures
An understanding of the business requirements of the client, relative to the purpose of the services provided
Working knowledge of the testing of those commodities that is at the core of the business, and of the significance of quality test data
Able and willing to travel, build customer relationships, and help with company growth

Responsibilities

Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
Serve as the single point of customer contact for business related to that particular branch office, area or region.
Record details of nominations on a job order, enter each job into a record with a unique identifier upon receipt of a service request.
Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties.
Act as a decision maker and problem solver for issues involving a specific customer’s job nominations or job assignments.
Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify needs.
Coordinate further communications between the client and Intertek personnel handling the work.
Interpret any issues involving administration of the contract and advise the Corporate Contract Administrator of any contractual issues.
Maintain the flow of communication between responsible parties involved in job assignments, organize requested services, and relay information concerning product hazards and properties.
Manage communication among all parties to resolve problems responsively.
Act as a single point of contact for designated clients for all instructions, according to business protocol.
Collect information from Inspectors, communicate with the laboratory regarding analysis, and assemble a final report.
Manage account receivable balances and maintain accurate records on closed jobs for billing, volume reconciliation, and claims handling.
Maintain a working geographic awareness of Intertek’s locations and capabilities.
Access necessary personnel and services to complete customer assignments.
Coordinate with corporate business development for marketing plans, visit customers and jobsites, and represent the Branch and Company positively.
Perform non-discretionary functions, including duties of a Dispatcher and Branch Sales, not exceeding 25% of work time.
Perform annual performance appraisals in accordance with level of supervisory responsibility.