Operations Coordinator, Petroleum

Intertek•Romeoville, IL

2d•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking an Operations Coordinator to join their Caleb Brett team in Romeoville, IL. This role offers a career opportunity in the Inspection and Testing business within the ATIC Industry. Intertek Caleb Brett specializes in Cargo inspection and analytical assessment services for the oil and gas, chemical, and commodities markets, boasting a global network and over 130 years of customer service. They are a Total Quality Assurance Provider, focused on bringing quality, safety, and sustainability to life.

Requirements

Two years of experience in an inspection company.
Knowledge of basic contract do's and don'ts.
Sound knowledge of petroleum and chemical inspection procedures.
Understanding of the business requirements of the client relative to the purpose of the services provided.
Working knowledge of the testing of commodities at the core of the business and the significance of quality test data.
Able and willing to travel.
Able to build customer relationships.
Able to help with company growth.

Responsibilities

Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
Serve as the single point of customer contact for business related to that particular branch office, area or region.
Record nomination details on a job order, enter each job into a record, and assign a unique identifier upon receipt of a service request.
Review client instructions and identify potential problems regarding operations, conflict of interest, ethics, or compliance, alerting relevant parties for solutions.
Act as a decision-maker and problem-solver for issues involving a specific customer’s job nominations or job assignments.
Communicate with clients to obtain detailed instructions and verify needs, coordinating communications between the client and Intertek personnel.
Interpret issues involving contract administration and advise the Corporate Contract Administrator of any contractual issues.
Maintain communication flow between responsible parties involved in job assignments, organize requested services, and relay information about hazards and product properties.
Manage communication among all parties to resolve problems responsively.
Act as the single point of contact for designated clients for all instructions, according to business protocol.
Collect information from Inspectors, communicate with the laboratory regarding analysis, and assemble a final report.
Manage account receivable balances and maintain accurate records for billing, volume reconciliation, and claims handling.
Maintain working geographic awareness of Intertek’s locations and capabilities.
Access necessary personnel and services to complete customer assignments.
Coordinate with corporate business development on marketing plans for specific customers.
Visit customers and jobsites, representing the Branch and the Company positively.
Perform non-discretionary functions, including duties of a Dispatcher and Branch Sales, not exceeding 25% of work time.
Perform annual performance appraisals in accordance with the level of supervisory responsibility.