Operations Coordinator-Payments - Fargo

First Community Credit Union•Fargo, ND

4d•Onsite

About The Position

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community. Core Values-Strengthen Community by helping members grow and thrive. Community-Our Communities define who we are "People Helping People." Integrity-We will live and work with uncompromised integrity. Passion-We will display passion in our work and service to our membership. Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success. We are committed to empowering our members and supporting our team by delivering exceptional service, expert guidance, and a positive, people‑focused experience in every interaction.

Requirements

High school diploma or GED
Prior customer service and administrative experience
Ability to operate a computer, telephone and other office equipment
Basic understanding of accounting principles
Competitive team player, with a positive attitude willing to learn and adapt to change
Ability to communicate, both written and verbal
Detail-oriented and able to work in a fast-paced member service environment

Responsibilities

Process and reconcile daily payment activities, including ACH files, check processing, share drafts, exceptions, returns, and mobile/remote deposit capture transactions.
Identify, research, and resolve transaction errors and exceptions, making accurate adjustments and corrections to ensure balanced and compliant payment processing.
Maintain compliance with ACH rules, wire procedures, and federal regulations, ensuring accuracy, security, authorization, and authenticity of all payment transactions.
Provide high-quality member support by responding to inquiries related to check activity, adjustments, and payment issues via phone and in person, taking ownership through resolution.
Support operational integrity and recordkeeping by maintaining accurate processing records, reconciling reports, and documenting member interactions in internal systems.
Adhere to internal policies, security protocols, and ethical standards, while collaborating with team members and supporting special projects and ongoing process improvements.