Operations Coordinator – Ocean Freight

Rhenus Logistics•Richmond, BC

About The Position

Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL). Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow-up. Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates. Prepare and distribute pre-alerts, status reports, shipping documentation, and Proofs of Delivery (PODs). Arrange cargo pickups and coordinate transportation providers as required. Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner. Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests. Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes. Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements. Provide exceptional customer service while supporting the day-to-day operations of the freight forwarding department.

Requirements

Minimum 2 years of experience within the Canadian freight forwarding industry.
Strong knowledge of Ocean Export operations, including bookings, CERS filings, shipping instructions, and bill of lading documentation.
Working knowledge of Ocean Import operations, including E-Manifest preparation and destination coordination.
Experience handling both ocean exports and imports within a non-asset-based logistics environment.
Experience coordinating international shipments and communicating with overseas agents and carriers.
Understanding of freight forwarding documentation, customs requirements, and transportation processes.
Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
Excellent communication and customer service skills.
Proficiency with freight forwarding systems and Microsoft Office applications.
Familiarity with international trade documentation, carrier portals, and Canadian customs requirements.

Nice To Haves

Exposure to Air Freight operations is considered an asset.
Experience preparing quotations and negotiating carrier rates is considered a strong asset.

Responsibilities

Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL).
Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow-up.
Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates.
Prepare and distribute pre-alerts, status reports, shipping documentation, and Proofs of Delivery (PODs).
Arrange cargo pickups and coordinate transportation providers as required.
Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner.
Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests.
Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes.
Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements.
Provide exceptional customer service while supporting the day-to-day operations of the freight forwarding department.