Operations Coordinator II

GOODWILL OF SILICON VALLEY•San Jose, CA

7d•$35 - $38•Onsite

About The Position

At Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. As a team, we are committed to: Empowering one another to do our best work and grow together. Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. Modeling teamwork, integrity, and cultural intelligence in everything we do. Acting with mutual respect—for each other, our community, and the environment we share. Founded in Santa Clara County in 1928, Goodwill of Silicon Valley (GWSV) is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. MSSV’s Career Technical Education (CTE) program provides adults facing barriers to employment—including justice involvement, chronic underemployment, disability, or housing instability—with a pathway to stable, long-term employment and personal and professional growth through no-cost, short-term, entry-level skills training. CTE program graduates are equipped with the skills they need to launch careers as construction workers, electricians, HVAC technicians, Medical Assistants, and other similar and related professions. The CTE training programs are designed to provide a safe, professional, and productive learning environment for all students. The Career Technical Education Operations Coordinator will be responsible for ensuring a smooth and successful enrollment process and educational experience for CTE program applicants. We strongly encourage individuals with lived experience or from historically excluded communities to apply.

Requirements

Highly proficient in using Microsoft Office, particularly Excel, and familiar with Google Workspace, web-based database systems, and virtual meeting platforms
Experience with project or process management, or
Excellent written and oral communication skills
Strong attention to detail and organizational skills
Demonstrated ability to motivate and support individuals from diverse, underserved communities
Minimum 2 years’ work experience in a professional setting

Nice To Haves

Bachelor's Degree and/or Project Management credentials, or equivalent experience
At least one year of experience working with a program that serves individuals with barriers to employment, such as housing instability, disability, low income, justice involvement, or chronic underemployment
Bilingual in Spanish, Vietnamese, or other commonly spoken regional languages
Familiarity with workforce or case management systems (e.g., Caseworthy, Salesforce)

Responsibilities

Carefully and accurately documents and tracks the progress of all prospective CTE students from their initial expression of interest to their successful enrollment in their desired program
Maintains regular contact with prospective students (via phone, text, and email) to advise them of their next steps in the enrollment process and answer any questions that arise
Serves as primary point of contact for internal and external inquiries on the status of each prospective student; handles all inquiries in a courteous and professional manner
Manages and oversees enrollment in and attendance at information sessions (both in-person and virtual)
Distributes to prospective CTE students appropriate links to applications, assessments, and interview calendars on a timely basis
Participates in interviews with prospective CTE students, as needed
Ensures that all program participants successfully complete all pre-class training activities and requirements
Prioritizes tasks and documentation according to course start and end dates
Oversee the purchase of classroom, instructional, and office supplies and equipment and approved wraparound supports for students; maintain inventories of the above, and keep careful documentation.
Coordinate rooms for all CTE courses, workshops, and Information Sessions
Coordinate and execute the participant stipend process, including gathering all documentation and partnering with finance to issue payment
Coordinate and execute the participant background process, including gathering all documentation, utilizing online platform to process backgrounds, and securing all documentation
Maintains accurate and timely records of CTE pre-enrollment and enrollment-related activities, enrollments, attendance, drops, and completions
Oversees collection of intake paperwork for each cohort and ensures that it is complete and accurate and that all forms are up to date; provides appropriate paperwork to partner organizations as required; works with other CTE team members to ensure documentation is uploaded to students’ online profiles properly and on a timely basis and that documents with personally identifying information (PII) are then destroyed
Manages participant paper records and files in accordance with privacy requirements
Accurately records required data in the Case Management System in a timely manner; maintains accurate and timely case notes and records changes in contact information; uploads documentation to Case Management System as needed
Routinely pulls or generates reports to monitor process fidelity and to inform monthly dashboards that create real-time programmatic overviews
Assists CTE team with production of certificates for graduating students, as needed
Provides support in the scheduling and monitoring of workshop attendance as needed
Delivers presentations to prospective students, current students, and staff as needed
Represents Mission Services and Goodwill in the community through participation in appropriate organizations and networking events, as needed
Maintains confidentiality according to GWSV protocols; handles sensitive information in a confidential manner
Models professional work behavior at all times
Performs other job-related duties and responsibilities as assigned