Operations Coordinator - Clinical Trials (Bilingual EN/ES)
About The Position
HealthMatch connects patients with clinical trials, aiming to solve the problem of trial delays due to insufficient participant recruitment. The company utilizes technology to bridge this gap and has a database of over 2 million patients. This role is crucial in facilitating the connection between clinical trial sites and patients, ensuring that referrals lead to enrollments. The Operations Coordinator will manage relationships with trial sites across Latin America and the US, follow up with patients, maintain the accuracy of the CRM, and receive training to review medical records. The position is communication-intensive, involving significant phone and email usage, and requires a high level of detail. There is an expectation for the individual to identify inefficiencies and contribute to solutions, such as automating workflows or developing site engagement strategies.
Requirements
- Fluent in both Spanish and English (non-negotiable).
- Excellent communication skills, particularly on the phone, with the ability to build trust quickly.
- Comfortable with repetitive follow-up tasks.
- Highly organized with the ability to manage dozens of site relationships simultaneously.
- At least 2 years of professional experience in a fast-paced, accountable environment.
- Resourceful and proactive in identifying and solving inefficiencies.
- Strong attention to detail.
Nice To Haves
- Experience at a clinical research site.
- Background in health or science.
Responsibilities
- Manage relationships with dozens of trial sites across LatAm and US markets.
- Follow up with patients considering a trial.
- Keep the CRM accurate with real-time data entry.
- Communicate with clinical trial sites to ensure patient referrals are followed up on.
- Track referral statuses across the portal and CRM.
- Support patients directly as they move through the enrollment process.
- Flag sites that are not engaging and collaborate on re-engagement strategies.
- Assist in onboarding new sites to the HealthMatch platform.
- Work with the Medical Director on medical record reviews (training provided).
- Build or refine parts of the site engagement playbook.
- Assist with other company needs as they arise.
Benefits
- Remote role
- Paid take-home project ($50 gift card)
- Expenses covered for final in-person interview
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
