Operations Coordinator, Case Resolution

Concora Credit Inc. • Akron, OH

4d • Onsite

About The Position

As our Operations Systems Coordinator, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: As our Operations Coordinator your primary responsibilities will include working with our SR Unit Manager and Process Managers to support the delivery and administration of our operational process requirements. You’ll collaborate with a wide range of technical and business stakeholders to deliver user accounts, reporting, validation, monitoring, and support. Proficient communication, timeliness, and attention to detail are key aspects of this role. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Requirements

• 3+ years of professional experience coordinating cross-functional projects, managing project deliverables, and planning, executing, or supporting User Acceptance Testing (UAT).
• Experience collaborating with data and analytics teams to define business requirements, analyze operational data, identify opportunities for improvement.
• Proven analytical and problem-solving skills.
• Demonstrable experience or coordinating workflows timely and accurately.
• Experience with business process improvements and user acceptance testing – writing and executing.
• Strong interpersonal and communication skills (both oral and written).
• Emphasis on attention to detail and accuracy.

Responsibilities

• Support as needed, Process, SR Unit, and Unit managers with monitoring and validation of processes.
• Assist with documenting and noting requirements for system/process requests.
• Administer user accounts for operational applications and systems
• Automation monitoring, alerting, and support.
• Assist with team organization.
• Reporting administration and delivery.
• Coordinating Service Now tickets.
• Assist with user testing as needed.
• Work closely with cross-functional teams that include Product Owners, Project Managers, Developers, and business stakeholders.
• Communicate effectively, both written and verbally, to build strong partnerships across organizational, departmental, and geographical boundaries.
• Lead linear projects where necessary to support Operational objectives.

Benefits

• Medical, Dental and Vision insurance for you and your family
• Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• Tuition Reimbursement
• Flexible Spending Accounts
• Life and AD&D Insurance
• company-paid Long-Term Disability and voluntary Short-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed