Operations Coordinator / Administrator

Surge Staffing•Grand Rapids, MI

16h•Onsite

About The Position

We are seeking a reliable and organized Operations Coordinator / Administrator to support daily administrative and operational activities. This position will work closely with drivers, service personnel, customers, and internal departments to coordinate schedules, dispatch assignments, maintain records, and ensure daily operations run smoothly.

Requirements

Previous administrative, dispatch, scheduling, customer service, or operations experience preferred.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Comfortable working with computers, email, data entry, and Microsoft Office.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to communicate effectively with customers, drivers, employees, and management.
Strong problem-solving skills and a proactive approach to resolving issues.

Responsibilities

Maintain and organize company records, reports, and documentation.
Perform data entry, filing, and general office administrative duties.
Answer phone calls, respond to emails, and handle customer inquiries professionally.
Prepare reports, schedules, and operational documents as needed.
Maintain accurate and up-to-date records.
Schedule and dispatch drivers, technicians, or service personnel efficiently.
Monitor daily routes, deliveries, and service schedules.
Communicate schedule updates, delays, and changes to customers and team members.
Track dispatch assignments to ensure timely and accurate completion.
Help resolve scheduling and routing issues as they arise.
Support daily operational activities to help ensure smooth business processes.
Track and monitor schedules and operational performance metrics.
Coordinate with multiple departments to identify and resolve issues.
Assist with process improvements and workflow management.
Follow and maintain compliance with company policies and procedures.
Provide general operational support to management and the team.