Operations Controller

Bergen Plumbing, Heating & Cooling, Inc. • Waterloo, IA

2d

About The Position

The Operations Controller is a key leadership position responsible for the financial management, operational accounting, reporting, controls, and business analysis of Bergen Plumbing, Heating & Cooling. This position serves as the primary link between the company's financial results and its day-to-day operations, ensuring leadership has accurate, timely, and actionable information to make sound business decisions. The Operations Controller will oversee the company's accounting processes using QuickBooks while utilizing ServiceTitan as the primary operational and customer relationship management platform. A major responsibility of the position is ensuring accurate reconciliation and integration of financial and operational information between these systems. This role goes beyond traditional accounting. The Operations Controller is expected to understand how Bergen makes money at the technician, job, department, and company level and work closely with operational leadership to identify opportunities to improve gross margin, labor productivity, cash flow, and overall profitability.

Requirements

• Proficiency in QuickBooks
• Proficiency in ServiceTitan
• Understanding of financial management
• Understanding of operational accounting
• Understanding of reporting
• Understanding of controls
• Understanding of business analysis
• Ability to reconcile and integrate financial and operational information between systems
• Ability to understand revenue generation at multiple levels (technician, job, department, company)
• Ability to identify opportunities for improving gross margin, labor productivity, cash flow, and profitability

Responsibilities

• Financial management
• Operational accounting
• Reporting
• Controls
• Business analysis
• Oversee accounting processes using QuickBooks
• Utilize ServiceTitan as the primary operational and customer relationship management platform
• Ensure accurate reconciliation and integration of financial and operational information between QuickBooks and ServiceTitan
• Understand how Bergen makes money at the technician, job, department, and company level
• Work closely with operational leadership to identify opportunities to improve gross margin, labor productivity, cash flow, and overall profitability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed