Operations Controller - CONTRACT

Metrolinx • Oakville, ON

10d • Onsite

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe, operating GO Transit and UP Express, as well as the PRESTO fare payment system. They are also building new and improved rapid transit. The Network Control Operations Office is seeking an Operations Controller for two contract roles (approx. 12 months and approx. 18 months). The Operations Controller directs, manages, and oversees the overall daily operation of the GO Transit and UP Express service network through the Network Operations Centre, coordinates responses to service incidents and emergencies, and enhances GO’s ability to provide safe and reliable public transportation services. This role is an in office position (5 days per week) based at the Oakville NOC location, emphasizing collaboration, in-person co-creation, relationship building, and hands-on partnership with leaders across the organization. Flexibility in start and end times is offered while maintaining core business hours for shared availability.

Requirements

• Completion of a diploma in Business Administration, Transportation, or related field – or a combination of education, training and experience deemed equivalent.
• Excellent computer skills with high level knowledge of Microsoft Word, Excel and PowerPoint with the ability to quickly become proficient in the use of proprietary software.
• Ability to quickly assess and act upon situations in a fast-paced environment and to successfully manage under pressure and respond to critical changing priorities.
• Excellent analytical, verbal and written communications skills with the ability to multi-task.
• Must successfully complete environmental, safety, and other training required by corporate policy or regulatory agencies.

Nice To Haves

• Completion of a degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management.
• Experience working in a Control Centre or related experience in transportation with a solid background in the principles, practices, and application of rail and/or bus transit operations.
• Environmental, safety, and/or regulatory transportation courses or certifications.
• Experience with unionized staff.

Responsibilities

• Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions.
• Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delays.
• Coordinating emergency response and communicating service status to both internal and external customers.
• Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays.
• Participating on various project teams and committees.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree