Operations & Content Excellence Program Manager – Global Sales Activation & Adoption
About The Position
The Operations & Content Excellence Program Manager for Cisco’s Global Sales Activation & Adoption is a dual-focused leader responsible for orchestrating complex change management activities while driving a world-class content strategy. This role serves as a key connector between global strategy and regional execution, ensuring operational continuity and stakeholder confidence. As a team lead for our contractor workforce, you will oversee both operational rigor and creative output, ensuring our messaging and assets are not only accurate but visually compelling and highly effective. You will manage the end-to-end lifecycle of activation content—from strategy and design to production and socialization—ensuring all materials drive adoption and reflect Cisco’s brand identity.
Requirements
- 8+ years of experience in Program or Operations Management, preferably in a Sales or Go-to-Market environment.
- Demonstrated experience in change management, program management, and operations.
- Proven experience leading or managing creative teams and/or contractors.
- Hands-on experience with Asana or similar project management software.
- Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent).
Nice To Haves
- Prosci certification or deep working knowledge of the ADKAR model.
- Strong ability to manage multiple stakeholders across global and regional teams.
- Experience in a creative agency or internal content production environment.
- Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment.
- Experience supporting large-scale sales transformation or enablement programs.
Responsibilities
- Build, maintain, and continuously improve the team's operating model.
- Manage intake processes and triage incoming requests across Activation and Adoption workstreams.
- Oversee resource planning and capacity management in partnership with program leadership.
- Facilitate recurring team calls and cross-functional alignment sessions.
- Own and maintain the team’s Roadmap, Quarterly Performance activities, and Retrospective planning.
- Manage Metrics & Reporting frameworks to track program health and outcomes.
- Lead a creative contractor team to deliver high-quality, scalable content solutions.
- Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design.
- Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers.
- Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series.
- Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups.
- Lead a team of contractors to drive operational and content excellence.
- Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences.
- Support escalation paths for Project Managers across active workstreams.
- Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
