Operations Consultant

Bank of America•Charlotte, NC

2d•$61,500 - $101,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. This position is essential to sustain operational continuity, regulatory compliance, and service delivery across the CAP EMEA Accounts Payable function. With existing resources increasingly focused on enterprise transformation and AI efforts, the loss of this role would materially increase operational risk, threaten SLA performance, impact vendor and employee experience, and reduce the team's ability to meet critical tax, regulatory, and reporting obligations. Combined with the contractor roll-off, the team would effectively lose two resources within a lean operating model, creating an unsustainable capacity gap at a time of heightened business and transformation demand. The leanness of the team alongside the requirement for segregation of duties means not replacing would put additional strain across the function due to toxic access requirements This is also occurring whilst we have an increase in work efforts both BAU and Digital Tax Projects across the EMEA and OUS regions; we are also preparing for new additions to requirements and onboarding new countries . This replacement also presents a strategic opportunity to strengthen the team's capabilities by hiring at a higher band level, allowing us to strengthen leadership capacity, accelerate AI and transformation initiatives, enhance risk and compliance oversight, and position the team to support future growth and increasing business complexity. This approach not only addresses an immediate operational requirement but also ensures the team has the expertise and scalability needed to meet increasing business demands and deliver long-term value.

Requirements

2+ years working experience in operations function / process improvement or change management
Excellent verbal and written communication skills, including presentation skills
Attention to detail
Analytical & Research Skills
Critical thinking
Proficient with Microsoft Office applications
Time management abilities
Must be able to multitask and work well within a team setting

Nice To Haves

Demonstrated experience using data to identify process inefficiencies, bottlenecks, exceptions, control gaps, and automation opportunities.
Strong analytical skills with the ability to evaluate large datasets and translate findings into actionable business improvements.
Experience developing KPIs, performance metrics, operational dashboards, and executive reporting.
Ability to perform root cause analysis on invoice, payment, supplier, and process-related issues.
Advanced proficiency with Excel, Tableau, Alteryx, SQL, or similar analytics tools.
Experience with ERP platforms such as Oracle Cloud and SAP
Knowledge of AP automation solutions, workflow tools, OCR technologies, AI-enabled invoice processing, and straight-through processing concepts.
Understanding data quality management, data governance, and master data controls.
Ability to redesign processes to reduce manual effort, improve cycle times, increase data quality, and enhance control effectiveness.
Ability to translate complex data insights into business-focused recommendations for leadership.
Strong stakeholder management skills with experience collaborating across AP, Tax, Treasury, Technology, Accounting, Procurement, and Operations teams.

Responsibilities

Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
Advises on projects and directs activities of a team related to special initiatives
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
Identifies and recommends responsibilities and accountabilities for key programs/projects
Manage end-to-end invoice processing and controls across Appian Invoicing and Oracle AP, ensuring accuracy, timeliness, and compliance.
Monitor, interpret, and operationalize emerging Laws, Rules, and Regulations (LRRs) across international markets.
Apply and oversee EMEA tax and reporting requirements to ensure regulatory compliance and accurate financial processing.
Analyze inquiry trends to identify root causes, training opportunities, and process improvement actions.
Drive AI and automation initiatives from ideation through implementation to improve efficiency and service delivery.
Deliver exceptional customer support to employees and vendors, resolving invoice and expense payment inquiries.
Partner with Business Units, Operations, and Finance teams across multiple countries to meet SLAs and regulatory requirements.
Support system enhancements, user acceptance testing (UAT), and process development initiatives.