Operations Consultant

Bank of America • Charlotte, NC

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using project management methodologies. Corporate Accounts Payable (CAP) is a global operations function supporting 42 countries across Employee Expense Reimbursement (EER), Payee Operations, Card Administration, and Tax. The Operations Consultant plays a key role in supporting the accurate execution of Employee Expense Reimbursement processes, with a focus on imputable income. This role is responsible for interpreting complex expense activity, applying appropriate imputation decisions, and ensuring accurate tax treatment in alignment with established standards. Decisions in this role directly impact associate taxable income, requiring a high degree of judgment, accountability, and precision. In addition to core responsibilities, the role supports process consistency and improvement by identifying trends, reducing rework, and enhancing clarity for employees and processors. Success requires strong analytical skills, attention to detail, and the ability to operate effectively in a high-risk, low-error environment while managing competing priorities.

Requirements

• Bachelor’s Degree or equivalent work experience
• Excellent verbal and written communication skills, including presentation skills
• Analytical & Research Skills
• Critical thinking
• Proficient with Microsoft Office applications
• Time management along with attention to detail
• Must be able to multitask and work well within a team setting

Nice To Haves

• Proven capability in exception-based decisioning with financial or compliance impact
• Understanding of expense management, imputable income, and tax implications preferred
• Ability to ensure accuracy and compliance in low-error, high-risk processes
• Strong analytical, problem-solving, and critical thinking skills
• Effective at managing multiple priorities while maintaining precision and deadlines
• Strong communication and collaboration skills across stakeholders

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects
• Requires a high degree of diligence, judgment, and accountability
• Interprets complex expense scenarios and applies appropriate imputation decisions
• Ensures accurate tax treatment and compliance with established standards
• Recognizes that errors in judgment can directly impact associate taxable income
• Understands the potential for financial hardship resulting from inaccurate decisions
• Exercises experienced decision-making with a strong focus on accuracy and precision
• Operates beyond an entry-level scope, requiring advanced attention to detail and sound judgment

Benefits

• affordable, competitive and flexible benefits
• support for teammates’ physical, emotional, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level