Operations Consultant

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. Corporate Accounts Payable (CAP) is a global operations function that supports 42 countries. We are an integrated team with plenty of opportunity to learn and grow as our functional teams include: Payee Operations & Invoicing, Global Employee Expense Reimbursement, Global Service Center & Card Administration, AP Research & Accounting , Indirect Tax (Business Personal Property, US Sales & Use tax and Withholding taxes), and Project Initiatives teams. This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include monitoring general ledger accounts, investigating and resolving reconciliation exceptions through detailed analysis, collaborating with regional non-U.S. CAP teams, and preparing journal entries to clear outstanding GL items. Also responsible for domestic and international funding activities.

Requirements

Bachelor’s degree in Accounting or Finance
Excellent verbal and written communication skills, including presentation skills
Attention to detail
Analytical & Research Skills
Process improvement
Critical thinking
Proficient with Microsoft Office applications
Time management Skills
Must be able to multitask and work well within a team setting
Ability to work independently with minimal supervision

Nice To Haves

Demonstrates strong subject‑matter expertise in Accounting / General Ledger / Account Reconciliations
3-5 years of experience in Accounting or Finance
Customer and Client Focus
Problem Solving
Risk Management
Adaptability
Attention to Detail
Collaboration
Critical Thinking
Issue Management
Analytical Thinking
Decision Making
Oral Communications
Presentation Skills

Responsibilities

Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
Advises on projects and directs activities of a team related to special initiatives
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
Identifies and recommends responsibilities and accountabilities for key programs/projects
Analyzes current state processes and discovers pain points to develop approaches for potential solutions, including building a business case for improvement or automation recommendations
Coordinates with leadership on project tasks
Establishes and maintains partnerships with Accounts Payable Regional teams
Performs risk management activities to minimize process risks
Leverages business knowledge to identify opportunities for improvement