Operations Consultant II

Privia Health•Houston, TX

4h•$105,000 - $115,000•Hybrid

About The Position

The Operations Consultant II manages a portfolio of clinically integrated multi-specialty practices and is accountable for driving overall performance results. This role involves managing and owning a portfolio of independent physician practices across a multi-specialty medical group, driving growth and improvement, and developing growth plans and managing client relationships to meet care center and market goals. The consultant will draft and implement action plans to improve and grow physician practices’ overall revenue, create transparency with practices about their financial performance, and track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience. Additionally, the role involves re-engineering practice workflows to streamline patient throughput and efficiency, mentoring and coaching practice administrators, facilitating the transition to Value Based Care, rolling out new Privia initiatives, and acting as a leader with a sharp eye for constructive criticism. The consultant will also assess situations carefully and deliver scalable recommendations and results, present relevant healthcare topics, become an expert in AthenaHealth’s Performance Management System and EHR, provide top-notch customer service, and ensure operations comply with applicable accreditation, statutory, and regulatory requirements. Oversight, coaching, and mentoring of assigned performance associates are also key responsibilities, along with travel throughout the assigned territory.

Requirements

5+ years of healthcare experience required, particularly working with physicians and medical group staff
Quantitatively and financially proficient; must know how to read, interpret and explain financial data
Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escalate situations as necessary.
Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
General understanding of Population Health Management and how it applies to risk-based contracts
Must have access to reliable transportation
Must comply with HIPAA rules and regulations

Nice To Haves

Bachelor’s degree preferred. Healthcare Master’s or MBA highly preferred.
Experience working with a health system preferred

Responsibilities

Manage and own a portfolio of independent physician practices across a multi-specialty medical group
Drive growth and improvement to portfolio of physician practices. Develop Growth plans and manage client relationships to meet care center and market goals.
Draft and implement action plans to improve and grow physician practices’ overall revenue
Create transparency with practices about their financial performance (or lack thereof), in order to drive change
Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
Re-engineer the practice workflow to streamline patient throughput and efficiency and/or create efficiency in back office workflows
Mentor and coach practice administrators, in the management of their physician practice
Facilitate the transition of the physician practice from Fee-For-Service to the future Value Based Care world of healthcare reimbursement
Roll out and communicate new Privia initiatives
Effective leader with a sharp eye for constructive criticism in the physician practice
Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
Professional presenter of relevant health care topics
Become an expert in AthenaHealth’s Performance Management System and EHR
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
Provide oversight, coaching and mentoring to assigned performance associates
Other duties as assigned
Travel throughout assigned territory on a regular basis (70%)