Operations Compliance & Training Specialist (Regional Liaison)

Daimler Truck North America•Charlotte, NC

1d•Hybrid

About The Position

As the Operations Compliance & Training Specialist, you are the dedicated subject matter expert responsible for the integrity of our business processes across all operations including the two critical hubs: our third-party vendor in Canada and our internal Service Center in Mexico. Reporting directly to the US headquarters, you will act as a one-person "strategic bridge." You will use your Master’s degree and advanced data reporting skills to monitor performance, ensure regulatory adherence, and manage the seamless transition of workflows across borders. This role is perfect for a process-oriented professional who thrives on autonomy and possesses a deep "under-the-hood" understanding of how business operations run.

Requirements

Master’s Degree required (MBA, Management, or related field).
5+ years of experience in Business Operations, Project Management , or Vendor Coordination.
Advanced data reporting experience is essential (Excel, Power BI, or similar tools). You must be able to turn raw data into actionable stories for leadership.
Knowledge of business process management and the regulatory landscape.
Superior English communication skills. As the primary liaison for the Mexico center, you must be able to communicate complex requirements clearly to non-native speakers (Spanish is not required but preferred).
Self-Directed: Able to manage two different geographic regions and time zones independently.
Analytical: Uses data, not just intuition, to solve operational problems.
Process-Obsessed: Enjoys creating order out of complexity and ensuring "the right way" is the only way.
Bachelor’s Degree in Business, Finance, Operations, Data Analytics, or related field.
2-4 years of relevant experience in operations, business analysis, project coordination, or continuous improvement.
Exposure to structured work environments or cross-functional teams.
Basic understanding of process improvement, project management, or data analysis concepts.
Proficiency in Excel and PowerPoint; ability to work with data and create clear summaries.
Strong organization, communication, and follow-through skills.
Ability to handle sensitive operational or customer information appropriately.

Nice To Haves

Introductory knowledge of Lean, process improvement, or project management methods.
Exposure to automation tools, reporting platforms, or AI-enabled solutions.
Experience supporting teams across different geographies.
Interest in continuous improvement, analytics, or digital transformation.

Responsibilities

Serve as the single point of contact between US leadership and international execution teams, while also overseeing the monitoring of Key Performance Indicators (KPIs) for all operations across every market and service center—including DTFS Mexico operations.
Ensure that KPI tracking is consistently applied to evaluate performance, identify areas for improvement, and support operational excellence throughout all regions.
Coordinate the end-to-end movement of business processes from Canada to the Mexico Service Center, ensuring all "standard operating procedures" (SOPs) are documented and maintained.
Serve as the single point of contact between US leadership and international execution teams, including facilitating the migration of ongoing new processes from the US to the Mexico Service Center as needed to ensure smooth transitions and operational continuity.
Apply a deep understanding of the business lifecycle to troubleshoot operational bottlenecks and ensure the Mexico and Canada teams are aligned with NA Regional Goals.
Develop and manage comprehensive data reports to track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Analyze daily and weekly performance data to identify trends, pinpointing specific areas in Canada or Mexico that require training interventions or process adjustments.
Provide clear, data-backed updates to the NA Regional team regarding the health of international operations.
Maintain oversight of all Canadian-specific regulations (e.g., PIPEDA , provincial collection laws) to ensure global agents are operating within legal boundaries.
Review and validate training materials are well documented. While you are not the primary trainer, you ensure the content and quality of training meet the business's high standards.
Perform regular remote and in person audits of process to ensure 100% compliance and alignment.
Assist in documenting and mapping end-to-end financial services processes.
Help identify inefficiencies, rework, and opportunities for standardization or automation.
Support Lean and structured problem-solving activities led by senior team members.
Collect, track, and maintain performance metrics and KPIs aligned to operational goals.
Support cross-functional initiatives by tracking actions, milestones, and deliverables.
Maintain project plans, timelines, status updates, and basic risk or issue logs.
Assist with meeting coordination, documentation, and follow-ups.
Contribute to operational readiness activities for system changes or process updates.
Help prepare presentation materials and summaries for leadership reviews.
Support identification of processes that may benefit from automation or analytics.
Assist AI, IT, or analytics teams with data gathering, documentation, and testing activities.
Help track adoption and basic performance metrics for AI-enabled or automated solutions.
Support change management and communication activities related to new tools or workflows.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans