Operations Compliance Manager

British Council•,

1d•Hybrid

About The Position

The purpose of this role is to support the implementation and continuous improvement of quality standards and process-level compliance across Learning and/or Assessment operations. This includes monitoring compliance against operational control frameworks, third-party risk, and venue staff risk screening. The role enables consistent compliance practices, supports incident response and mitigations, and drives integrity across all activities in defined regions or countries.

Requirements

Experience in audits or investigations in an operational, regulatory or delivery context
Knowledge of risk controls, SOPs, and assurance frameworks
Understanding of E&E teaching/exams delivery lifecycle
Experience of working with or managing a geographically dispersed team (e.g. across a region or large country)
Successful demonstration of adhering to and promoting compliance to corporate and external compliance frameworks
Demonstrable experience of the deployment of strategic business assurance, compliance and/or risk mitigation approaches across a regional or global business
Written and verbal proficiency in English is required.
Degree in Compliance, Quality Assurance, or a related field (or relevant experience)
Candidates must have the pre-existing, legal right to work in Canada.
Mobility / relocation / visa sponsoring support will not be provided.

Nice To Haves

Training or qualifications in safeguarding, compliance, or operational policy

Responsibilities

Manage the quality assurance process across all products for Examinations in specific geographies, ensuring reviews are documented and action plans are implemented.
Advise centres on risk mitigation measures, new standards, and best practices, and monitor incident investigations in liaison with team specialists.
Facilitate global Quality Compliance Assessments (QCAs) and develop risk mitigation strategies for identified gaps.
Develop tailored reports and summaries of non-compliance for key stakeholders, ensuring risks are escalated in a timely manner.
Effectively engage with internal and external stakeholders to enable the implementation of policy changes and the management of major incidents.
Collaborate with global and network operations leads to embed control requirements and act as a British Council representative in partner or awarding body groups.
Support teams in relevant geographies to manage risks within agreed appetites and provide assurance that controls are effective.
Identify opportunities for process improvements and technical enhancements to improve the efficiency of the Governance and Compliance function.
Actively champion staff compliance with corporate and regulatory policies, investigating reasons for non-compliance and agreeing on mitigations.
Promote a culture of audit readiness and accountability across teams through coaching and the delivery of training on topics like test security and compliance.
Ensure that safeguarding implementation standards are followed to promote safety for children and adults, escalating concerns appropriately.
Ensure safe recruitment processes are sustained for venue staff and third parties in focal geographies.