Operations Compliance Manager

Playtech•Atlantic City, NJ

About The Position

Playtech is seeking an experienced Operations Compliance Manager to support its U.S. Live Casino operations. The position is part of the U.S. Regulatory Compliance team and works closely with U.S. Licensing, Compliance, Operations, Product, and Project Management teams, with support from Playtech’s global Compliance team. The role focuses on applying land-based casino practices to live dealer operations, monitoring regulatory compliance, developing internal controls, and supporting operational best practices. The position is based in the United States and requires availability during Eastern Time, with flexibility. Travel to Playtech’s U.S. studios and occasional international travel may be required.

Requirements

At least three years of experience in a technical compliance role within the gambling industry.
Strong experience in U.S. land-based casino operations or live dealer operations, including knowledge of casino table games and operational procedures.
Experience developing, reviewing, or implementing gaming internal controls.
Good understanding of gaming regulatory requirements across multiple U.S. states.
Experience working with state gaming regulators and independent testing laboratories.
In-depth knowledge of online casino gaming and sports betting.
Strong analytical skills and attention to detail.
Ability to interpret regulatory requirements and translate them into operational procedures and technical specifications.
Results-driven and delivery-oriented approach.
Strong organizational and project management skills.
Excellent written and verbal communication skills.
Ability to collaborate across departments and meet tight deadlines.
Comfort managing change and multiple projects simultaneously.
Ability to take initiative, self-motivate, and work independently.
Availability during Eastern Time and flexibility.

Responsibilities

Work with Product and Operations teams to interpret U.S. gaming regulations and ensure live dealer operations remain compliant.
Develop, review, and maintain internal controls and operational procedures for live casino games, including table games and wheel games.
Monitor regulatory compliance across live dealer studios, applying land-based casino knowledge and best practices to live gaming environments.
Establish and maintain working relationships with state gaming regulators and relevant regulatory departments.
Partner with Project Management and Product teams to support new market launches, product introductions, and operational initiatives.
Identify, document, and improve compliance processes, including certification, release management, change management, and incident reporting.
Support regulatory audits and risk assessments, and monitor corrective actions.
Prepare compliance reports, communicate regulatory updates, and collaborate with internal teams to address compliance matters.