Operations & Community Engagement Fellow

Equality Florida•Remote (FL, US), FL

1d•Remote

About The Position

The Operations & Community Engagement Fellow is a passionate advocate for LGBTQ+ equality in Florida, committed to intersectional justice and supporting vulnerable communities. This role requires a collaborative problem-solver who thrives at the intersection of technology, operations, and community building. The ideal candidate is patient, skilled at translating technical concepts for diverse audiences, and energized by systems-building work that creates lasting organizational impact.

Requirements

Technical proficiency with common software platforms, device configuration, and troubleshooting — the Fellow will be supporting staff with varied technical backgrounds and must be comfortable with both Mac and PC environments.
Experience or demonstrated interest in training, teaching, or technical support roles — particularly in contexts requiring patience and the ability to explain technical concepts to non-technical audiences.
Experience or strong interest in non-profit operations work — including project coordination, event logistics, database management, or volunteer coordination.
Strong organizational skills and attention to detail — the ability to manage multiple concurrent projects with competing deadlines.
Excellent interpersonal and communication skills — both written and verbal, with the ability to build rapport with diverse stakeholders.
Self-directed work style with collaborative instincts — comfortable working independently while knowing when to ask questions and seek support.
Proficiency in Google Workspace, and common communication platforms; willingness to learn new software systems quickly.
Candidates must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
The successful candidate will have a demonstrated commitment to advancing Equality Florida's goals and objectives.

Nice To Haves

Experience with database management, volunteer coordination platforms, or CRM systems preferred but not required.

Responsibilities

Work directly with staff members across all age groups and technical proficiency levels to implement organizational cybersecurity measures, ensuring all team members understand and adopt security best practices.
Develop and deliver accessible training materials and one-on-one support sessions that meet staff where they are in their technical journey.
Serve as a responsive, patient resource for staff technology questions and concerns.
Research, evaluate, and track Pride events across Florida to determine which events align with Equality Florida's Tier 1 Pride program engagement strategy.
Assist in coordinating logistics for Tier 1 Pride event participation, including staff scheduling, registration processes, and vendor coordination.
Manage relationships with third-party vendors and event organizers to ensure smooth collaboration and successful event execution.
Collect and organize data from Pride engagements to inform future event strategy and measure community impact.
Design and implement systems and tools that strengthen the volunteer experience, from recruitment through retention, ensuring volunteers feel valued and connected to our mission.
Develop processes that enhance member engagement and deepen relationships with Equality Florida's membership base.
Create tracking mechanisms and databases to maintain organized records of volunteer and member interactions.
Identify opportunities to improve communication, recognition, and engagement touchpoints throughout the volunteer and member lifecycle.
Collaborate with program staff to align community engagement efforts with organizational priorities and campaigns.