Operations & Client Services Coordinator- Financial Services
About The Position
Operations & Client Services Coordinator FINANCIAL SERVICES Dunham & Associates Investment Counsel, Inc. ("Dunham") is a thought leader in the financial services industry. The way we work is a direct reflection of our company culture; we believe in accountability, putting our clients first, and constantly striving for growth. Since 1985, Dunham has grown to become a multi-billion-dollar firm. We work with close to 1,400 Financial Advisors across all 50 states. Dunham is an independently owned Registered Investment Adviser and Broker/Dealer. Member FINRA/SIPC, helping Financial Advisors and individual investors reach their long-term goals. The firm's focus is on providing disciplined wealth management solutions and related services. As an Operations and Client Services Coordinator , you will be responsible for bridging the gap between the operations team, private client group, and client services teams. This important role will coordinate the data entry necessary to facilitate the smooth and timely processing of work between these teams and ensure that both operations and client facing teams are working in harmony. Included within this role will be managing new and existing accounts, including but not limited to, account opening, funding, and ongoing maintenance. This position is the point of contact for requests and issue resolution and entails significant communication via phone, email, and other electronic media. Extreme professionalism is required at all times. To excel in this position, the ideal candidate is enthusiastic, team-oriented, and possesses the ability to provide exceptional customer service. This is an onsite position in San Diego embedded on the private client group and client services desk with direct coordination with the operations team and will provide real world experience into the daily responsibilities of those groups. We are unable to sponsor visas at this time.
Requirements
- Bachelor’s degree, preferably in business or finance
- Proficiency in Microsoft Office
- Excellent organizational and interpersonal skills
- Ability to contribute and thrive in a lively team-based setting
Responsibilities
- Acting as a bridge between operations/back-office and private client group/client services, client - facing teams.
- Execute mutual fund trade requests and portfolio rebalancing requests
- Set up, review, and verify new accounts
- Ascertain that policies and procedures for customer requests have been adhered to in accordance with all compliance requirements
- Work across internal departments (Analysts, Sales, and Operations) to accomplish daily tasks, workflows, and ongoing projects
- Serve as point of contact for issue resolution and requests
- Provide updates on progress and resolution of issues/requests
- Support internal departments with campaigns and projects
- Coordinate with Operations, IT, Private Client Group, and Client Services to create more efficient processes to reduce workload and increase scalability
- Perform other job-related duties as assigned.
Benefits
- Medical, Dental & Vision (choices vary by state)
- Life and AD&D Insurance (company paid)
- Short-Term & Long-Term Disability (company paid)
- Flexible Spending Plan (FSA)
- Employee Assistance Plan (company paid)
- Domestic Partner benefits
- Aflac
- 401(k) Plan with generous company match
- Paid Time Off (PTO) and Holiday benefits
- Company-Sponsored Events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
