Operations Client Service, VP
About The Position
We are looking for an individual with a proven track record that can manage a team of client service professionals supporting a number of global custody only client relationships. The ideal candidate will be a well-organized, detailed execution-oriented, analytical individual with the ability to take ownership of initiatives and challenges. Candidates must demonstrate the ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables. They will partner with the client’s investment operations team and State Street internal colleagues to drive a superior service experience in custody operations. They will oversee several operational support teams (globally) of varying focus with primary emphasis on custody. The role requires understanding of services and platforms to manage extensive customer and internal interaction across various business units that support these custody functions. The VP will also act as project lead on a number of high client visibility fund onboarding launches and new product offering initiatives with varying degrees of size and complexity. The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.
Requirements
- Strong critical thinking, problem solving, and decision making skills
- Ability to multi task and drive collaboration across virtual teams to meet client deliverables.
- Build trust and confidence by steadfastly pushing self and team to meet/exceed client expectations
- Ability to anticipate challenges and opportunities
- Proven leadership and teamwork skills with experience of influencing others in order to move toward a common goal
- Exceptional interpersonal & communication skills
- Bachelor’s degree or equivalent industry recognized qualification
- Must have a minimum of 5-7 years of related experience
Responsibilities
- Proactively developing and maintaining external relationships with client and key internal stakeholders.
- Developing understanding of client’s strategies and seeks business solutions to meet their needs.
- Leading internal and client facing interactions to drive solutions, partnerships and efficiency gains
- Leads the development of department objectives and oversees implementation of process improvements
- Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities
- Oversight of team tasks and client deliverables with attention to detail, ownership and accountability
- Collaborating across multiple internal teams for answers or solutions while representing all as one State Street
- Maintaining positive and professional interactions with the client to continue building trust and confidence in the team
- Ensuring control checks are executed and KPIs are met across all teams under supervision where applicable
- Maintain governing documents such as Service Level Agreements, Client Review Packages, and Fund Onboarding/Market Opening Business Process Reviews
Benefits
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
