Operations Client Service, VP

State Street•Quincy, MA

12d•Onsite

About The Position

We are looking for an individual with a proven track record that can manage a team of client service professionals supporting a number of global custody only client relationships. The ideal candidate will be a well-organized, detailed execution-oriented, analytical individual with the ability to take ownership of initiatives and challenges. Candidates must demonstrate the ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables. They will partner with the client’s investment operations team and State Street internal colleagues to drive a superior service experience in custody operations. They will oversee several operational support teams (globally) of varying focus with primary emphasis on custody. The role requires understanding of services and platforms to manage extensive customer and internal interaction across various business units that support these custody functions. The VP will also act as project lead on a number of high client visibility fund onboarding launches and new product offering initiatives with varying degrees of size and complexity. The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Requirements

Must have a minimum of 5-7 years of related experience

Nice To Haves

Strong critical thinking, problem solving, and decision making skills
Ability to multi task and drive collaboration across virtual teams to meet client deliverables.
Build trust and confidence by steadfastly pushing self and team to meet/exceed client expectations
Ability to anticipate challenges and opportunities
Proven leadership and teamwork skills with experience of influencing others in order to move toward a common goal
Exceptional interpersonal & communication skills
Bachelor’s degree or equivalent industry recognized qualification

Responsibilities

Proactively developing and maintaining external relationships with client and key internal stakeholders.
Developing understanding of client’s strategies and seeks business solutions to meet their needs.
Leading internal and client facing interactions to drive solutions, partnerships and efficiency gains
Leads the development of department objectives and oversees implementation of process improvements
Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities
Oversight of team tasks and client deliverables with attention to detail, ownership and accountability
Collaborating across multiple internal teams for answers or solutions while representing all as one State Street
Maintaining positive and professional interactions with the client to continue building trust and confidence in the team
Ensuring control checks are executed and KPIs are met across all teams under supervision where applicable
Maintain governing documents such as Service Level Agreements, Client Review Packages, and Fund Onboarding/Market Opening Business Process Reviews

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks