Operations Client Service, AVP

State Street • Kansas City, MO

1d • $70,000 - $130,000

About The Position

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

Requirements

• 6-8 years of financial services experience, in operational, technology, product management, or project capacity
• Strong collaboration and influencing skills
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership

Responsibilities

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
• Manage the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
• Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.
• Persuade or influence internal groups, as necessary to achieve desired results.
• Anticipate critical risks and exposures and facilitate mitigation.
• Ultimately responsible for the success of implementation problem resolution.
• Persuade and influence colleagues at all levels.
• Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.
• Oversee and recommend best practices, and educate others on their implications.
• Recognized authority across the organization and externally
• Operate with minimal supervision in a complex environment
• Company-wide impact/ influence
• Influence strategic direction/vision across business units or groups

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees