Operations Client Service, AVP

State Street•Kansas City, MO

9d•$65,000 - $113,750•Onsite

About The Position

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

Requirements

6-8 years of financial services experience, in operational, technology, product management, or project capacity
Strong collaboration and influencing skills
Strong written and communication skills and ability to present to clients and senior STT management.
Strong sense of ownership and leadership

Nice To Haves

Proficiency on Enterprise platforms
Cross-client subject matter expert
Extensive interaction across all internal support functions
Recognized authority across the organization and externally
Company-wide impact/ influence
Influence strategic direction/vision across business units or groups

Responsibilities

Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
Manage the change management administration and communication with clients.
Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.
Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
Influence others in preparing various statuses, activity and performance reports for senior management.
Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.
Persuade or influence internal groups, as necessary to achieve desired results.
Anticipate critical risks and exposures and facilitate mitigation.
Ultimately responsible for the success of implementation problem resolution.
Persuade and influence colleagues at all levels.
Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.
Oversee and recommend best practices, and educate others on their implications.
Operate with minimal supervision in a complex environment.

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks