Operations Client Relationship Manager - Vice President

JPMorgan Chase & Co.•New York, NY

5d•$90,750 - $171,000

About The Position

Investor Client Management (ICM) at JPMorgan Chase is focused on building and nurturing strategic partnerships with key clients such as asset managers, hedge funds, insurers, and public sector entities across various business lines. The Operations Relationship Management (ICM ORM) team operates globally, aiming to deliver exceptional client experiences and drive operational excellence. As an Operations Relationship Manager, you will engage with senior client stakeholders and internal leaders, acting as a trusted advisor. Your role involves proactively connecting with client executives in Operations, Legal, Risk, and other critical functions to identify opportunities for deepening relationships and providing tailored solutions. You will anticipate client needs, inform them about market and regulatory changes, and collaborate with Sales and Relationship Managers to explore new business opportunities. This position offers a chance to directly interact with senior client leaders, foster impactful partnerships, and contribute to operational excellence at JPMorgan Chase.

Requirements

Extensive experience in financial services, with a strong understanding of pre and post trade activities, financial markets, and the investment management industry.
Proven ability to engage and influence senior client stakeholders, driving consensus and fostering collaborative partnerships.
Exceptional interpersonal skills, comfortable working with senior client contacts and internal business leaders across global teams.
Self-motivated, adaptable, and able to manage multiple priorities under pressure, delivering high-quality results.
In-depth knowledge of cash and derivative products, regulatory change, technology innovation, and operational best practices.
Familiarity with Prime Brokerage and Global Clearing workflows, and experience partnering with Sales and Client Service teams.
Prior experience in Securities processing for Fixed Income and Equities markets.
Ability to identify and leverage Fintech opportunities for both JPMorgan Chase and our clients.
Understanding of regulatory requirements for Margin activity under ISDA and MSFTA agreements.
Willingness to travel domestically and internationally as needed.

Nice To Haves

Established network and familiarity with operational contacts at JPMorgan Chase clients.
Creative problem solver with strong written and verbal communication skills.
Experience with industry-leading Fintech partners for post trade processing.
Bachelor’s degree.

Responsibilities

Cultivate and strengthen relationships with senior client executives, serving as their primary point of contact for operational strategy and partnership.
Collaborate with internal Operations, Legal, Credit Risk, and Transition Management teams to deliver seamless, end-to-end support for clients, ensuring their objectives are met and business transformation is achieved.
Partner with Investor Client Management Senior Relationship Managers and Sales leads to deliver integrated solutions and identify strategic opportunities for shared clients.
Maintain a deep understanding of client setups, platform utilization, and fund structures, proactively engaging in initiatives to enhance service levels, drive efficiency, and support business growth.
Lead the resolution of complex client issues, ensuring accountability and delivering outcomes that align with both client needs and the firm’s mission.
Stay ahead of industry trends, regulatory changes, and technology advancements, providing clients with market intelligence and supporting their adoption of innovative solutions.