Operations & Client Experience Coordinator

Digital Delight LLC•Houston, TX

7h•$50,000 - $60,000•Onsite

About The Position

At Digital Delight, we design technology around how families actually live. We're a Houston-based, design-driven smart-home integrator building secure, elegant, future-ready homes using Josh AI, Ring, Eero, Lutron, Sonos, and Samsung. Our promise is simple: less boxes, less wires — easier to use and more reliable. We've been doing this since 1999, and we hold ourselves to a higher standard on every project. We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system. You're equal parts organizer and people-person — the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in.

Requirements

Experience in back-office management, administration, or operations coordination
Strong scheduling and calendar-management skills
Excellent time management and consistently punctual
Charismatic and personable — you make clients and teammates feel at ease
A true team player who elevates the whole
Highly organized with sharp attention to detail
Clear, professional communication in person, on the phone, and in writing
Valid driver's license with a clean driving record and current vehicle insurance
Willingness to undergo a background check

Nice To Haves

Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries
Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero
Experience with scheduling, CRM, or project-management software
Comfort creating simple how-to or training videos for clients

Responsibilities

Run day-to-day back-office operations and keep the office organized and efficient
Own the schedule — appointments, installs, service visits, and commissioning — and coordinate crews, timelines, and client availability so nothing slips
Maintain project records, work orders, and system documentation
Serve as a friendly, professional point of contact for clients by phone, email, and in person
Coordinate our commissioning process from start to finish:
Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified
Ensure devices are configured, synchronized, integrated, and fully tested before handoff
Deliver client training, capture a user-guide walk-through video, and attach it to the work order
Conduct the final walk-through, confirm expectations are met, and obtain client sign-off
Coordinate ongoing check-ups, updates, and post-install support
Keep communication flowing between the office, installation team, and clients