Coordinator, Client Experience

Emory•Atlanta, GA

10h•Onsite

About The Position

Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician. Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network. Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians. Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude. Converts surgical consultation patients to surgery and creates excitement about prospective surgery options. Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training. Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members. Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up. Maintains the database of patients who have had surgery, and who have not, and targets specific contacts about services and products. Contributes website copy. Meets with physicians monthly to discuss the results of marketing programs, and review meaningful data. Effectively plans and executes pre and post consultation follow up with all patients; reports weekly progress to physician, if not more frequently.

Requirements

Bachelors Degree in communication/marketing/business emphasis preferred.
Equivalent work experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice may be substituted in lieu of a bachelors degree.
Two (2) years related experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice.
Experience using various software packages including database applications, spreadsheets, and word processing.

Responsibilities

Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician.
Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network.
Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians.
Converts surgical consultation patients to surgery and creates excitement about prospective surgery options.
Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training.
Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members.
Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up.
Maintains the database of patients who have had surgery, and who have not, and targets specific contacts about services and products.
Contributes website copy.
Meets with physicians monthly to discuss the results of marketing programs, and review meaningful data.
Effectively plans and executes pre and post consultation follow up with all patients; reports weekly progress to physician, if not more frequently.