Operations Clerk

DHL (Supply Chain) • Jacksonville, AR

5d • Onsite

About The Position

The Operations Clerk provides clerical and administrative support while serving as a link between warehouse operations, transportation providers, and customers. The role coordinates inbound and outbound shipments; supports order fulfillment, inventory transactions, and Foreign Trade Zone (FTZ) processes; maintains shipping documentation and accurate records; and helps ensure freight moves efficiently, on time, and in compliance with customer and operational requirements. The clerk also supports dispatch and billing activities, provides customer service, and maintains departmental records.

Requirements

• One to two years of related experience.
• Knowledge of warehouse operations, inventory control, inbound receiving, and outbound shipping processes.
• Proficiency in Microsoft Excel, including data entry, sorting, filtering, reporting, and basic formulas.
• Strong organizational, prioritization, and multitasking abilities.
• Excellent attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Strong time-management skills and ability to meet deadlines in a fast-paced environment.
• Ability to work independently and contribute to a team-oriented environment.

Nice To Haves

• Two or more years of experience in warehousing, logistics, transportation, inventory control, shipping/receiving, or supply chain operations.
• Experience using Warehouse Management Systems (WMS).
• Experience communicating with customers, carriers, and transportation providers.
• Experience supporting Foreign Trade Zone (FTZ) operations and compliance documentation.
• High school diploma or equivalent preferred.

Responsibilities

• Coordinate inbound and outbound shipments in accordance with customer requirements and compliance procedures.
• Receive, review, and verify inbound shipment documentation and system transactions.
• Prepare and maintain Bills of Lading, packing slips, manifests, carrier paperwork, and other shipping documentation.
• Use Warehouse Management Systems (WMS) to process order fulfillment, inventory, and shipment transactions.
• Conduct yard inspections to verify trailer inventory, locations, organization, and operational readiness.
• Monitor trailer status and communicate shipment readiness and pickup requirements to warehouse and transportation teams.
• Coordinate with third-party transportation providers regarding pickups, shipment status, delays, and transportation issues.
• Serve as a point of contact among customers, carriers, and warehouse operations; provide shipment updates and resolve issues professionally.
• Support FTZ operations by maintaining accurate records and required compliance documentation.
• Maintain inventory accuracy through timely and accurate system transactions.
• Use Microsoft Excel to track shipments, maintain operational logs, generate reports, and analyze performance trends.
• Comply with company policies, customer requirements, safety standards, and operating procedures.
• Collaborate with warehouse, inventory, transportation, customer service, and operations teams to meet service and productivity goals.
• Code delivery manifests, prepare billing, compile manifest statistics, and prepare related reports.
• Enter delivery information into computer systems and assist with dispatching as needed.
• Handle owner/operator settlement problems and contact customers to confirm delivery details.
• Check postponements and cancellations against delivery manifests.
• Prepare purchase orders for signature, answer telephones, type correspondence for department managers, and maintain department files.

Benefits

• Medical, dental, and vision coverage beginning on the 30th day.
• Paid holidays and PTO program.
• 401(k) with competitive company match.
• Tuition reimbursement program.
• Comprehensive training and development opportunities.
• Career advancement opportunities across operations, transportation, inventory, customer service, and leadership functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED