Operations Clerk

Flathead Electric Cooperative•Kalispell, MT

7d•Onsite

About The Position

The Operations Clerk responds to outage and other after-hours calls, contacting crews and supervisors as needed. This role monitors ongoing outages, communicates with crews, and answers routine member questions after regular office hours. The position also performs various office and data entry duties. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or equivalent.
1 to 4 years in an office, dispatching experience preferred.
Proficient on computer, including Microsoft Office 365 and be familiar with electronic data processing programs and procedures.
Valid Montana Driver's License and be insurable to drive FEC vehicles.
Be a team player with effective verbal and written skills.
Able to travel occasionally out-of-area and/or overnight.
Assume responsibility without direct supervision, display initiative and exercise good judgment.
Legible handwriting.
Possess proven ability to maintain confidentiality.
This position is required to join the Union and is covered under the current CBA.
Able to work shift work.
Work schedule as defined by the Union contract, with overtime as required.
Be organized, accurate and exercise strong attention to detail.
Exhibit excellent member relations and customer service skills.
Able to work 40 hours per week.
Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.
Present a professional appearance at all times.
Able to handle constant interruptions.

Nice To Haves

Dispatching experience preferred.

Responsibilities

Primary person to receive after hours outage calls, calling out trouble and emergency crews, dispatchers, and supervisors as needed.
Provide crew and member communication as the situation dictates.
Inform priority outage call member list before planned outage occurs.
Call members to assure that power has been restored.
Maintain a 100% thorough and accurate record of outages, including system status and crew locations.
Ensure ongoing radio communication for safety purposes.
Receive and process requests for cable locations and coordinate same with other utilities to ensure effective location procedures.
Arrange for emergency locates as the need arises.
Accurately generate, prepare and route service orders to the appropriate department as needed.
Maintain OMS and records ensuring accurate and complete information regarding the configuration of the distribution facilities throughout FEC territory.
Answer general questions from the public regarding FEC policies and procedures, directing inquiry to appropriate employee when necessary.
Back up dispatcher and other department personnel as needed.
Review and learn the duties of the position to promote greater working knowledge.
Be efficient, timely, accurate, and confidential when performing all responsibilities.
Constantly review work assigned to establish proper priority to meet the individual needs/deadlines of each task/project.
Assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC.
Work in harmony and show respect to all fellow employees to promote an effective and pleasant working environment.
Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.
Promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual.
Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.
Become familiar with and keep current with FEC objectives and applicable policies.
Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.