Operations Claims Apprentice
About The Position
An Operations Claims Service Apprentice will be required to complete an insurance designation from The Institutes in addition to learning and handling the responsibilities of an Operations Claims Specialist. Duties of an Operations Claims Specialist position, including support to the claims professionals through the review and setting up of Claims Loss Notices, triage and routing of all correspondence and calls to the appropriate claims professionals. Analysis, preparation of claim handling documentation and notate/update claim file documents according to procedure, and provide accurate coverage and statistical information for systems updating.
Requirements
- Strong mathematical aptitude
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Solid verbal and written communication skills
- Detail oriented
- Ability to work in a fast paced environment
- Be able to work independently as well as part of a team
- Bachelor’s Degree and no prior experience required in the Claims area OR 2 to 3 years of insurance support experience in a corporate environment
- Must obtain and maintain required insurance industry designations / license(s)
Responsibilities
- Serves as a service representative by promptly and professionally addressing external and internal customer questions and concerns, which may include: Setting up Claims Loss Notices, Triage and route callers to the appropriate department. Answers claim status and payment questions.
- Processes new claims notices of loss to the appropriate claim professionals. Transitions closed files to and from off-site storage using records management systems. Receives, sorts, scans, and uploads incoming mail. Researches for the appropriate recipient. Processes out-going mail, including overnight packages as needed.
- Process and issue claim payments including outside vendor invoices, attorney expenses, and processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all payment processing.
- Maintains accurate records and information management, such as: Prepares, generates and reviews daily/monthly/quarterly and ad hoc reports using the most effective technology. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.
- Abide by departmental policies and procedures, including authority levels, to comply with corporate risk management controls
- Be legally eligible to work in the U.S. indefinitely
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- Tuition reimbursement
- Industry-related certifications
- Professional training
- Matching donation program
- Volunteer opportunities
- Employee-driven corporate giving program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
