Operations Center Engineering Shift Manager (Level K)

Boeing • Seal Beach, CA

3d • $151,000 - $205,000 • Onsite

About The Position

The Boeing Company’s Boeing Commercial Airplanes Customer Support organization is seeking an Operations Center Engineering Shift Manager in Seal Beach, California. The manager leads a multi-skill team of engineers, analysts, and technical specialists providing airline customers and operators with technical in-service support in a 24x7-by-365 operational environment. The role is responsible for fostering safety, supporting high-quality deliverables, advocating for operators with internal and external stakeholders, serving as an internal escalation path, optimizing team performance, and enhancing customer satisfaction.

The manager works a dedicated rotating schedule and helps the team analyze airplane and fleet data, develop proactive solutions, and resolve technical and business issues so aircraft can continue operating. The role removes obstacles, facilitates collaboration with experts across teams, connects Boeing solutions to operator needs, and oversees technical approaches and deliverables related to in-service issues. The position may require domestic and international travel of up to 15%. Schedule flexibility is desired because shift schedules may be adjusted periodically to meet business needs.

Requirements

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, or Chemistry; the posting also states Bachelor’s degree or equivalent.
• 10 or more years of experience in the airline or aerospace industry.
• 5 or more years of experience in aviation-related engineering, technical, or maintenance positions (or equivalent) directly supporting airline or government operators.
• 3 or more years of experience in a customer-facing role or organization.
• At least one year of leadership experience (such as team leader, temporary manager, large-scale cross-functional project/program management, or formal manager experience), or completion of Boeing’s internal course “Exploring Leadership.”
• Experience with engineering tools and processes for Boeing commercial airplane models.
• Knowledge of one or more of B737, B747, B767, B777, and/or McDonnell Douglas heritage airplanes, and proficiency with Boeing maintenance documents including MyBoeingFleet, FIM, AMM, IPD, FTD, SB, SL, MT, and system schematics.
• Ability to work, function, and lead in a high-paced 24x7-by-365 operational environment.
• Ability to work onsite at Seal Beach, California.
• Ability to travel up to 15% domestically and/or internationally.
• Must meet U.S. export control compliance requirements as a U.S. Person, as defined by 22 C.F.R. §120.62.
• Successful candidates must satisfy the company’s Conflict of Interest assessment process.
• Must complete the required selection assessment; failure to complete it removes the candidate from consideration.

Nice To Haves

• Understanding of B737, B747, B767, B777, and/or McDonnell Douglas heritage airplane systems.
• 5 or more years of experience performing aircraft maintenance at an airline, delivery center, or flight test.
• Ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities.
• Experience in customer support, including resolving airline operator technical questions and issues.
• Experience and success leading complex technical projects across multiple functions or disciplines.
• Experience using fleet health data and predictive maintenance analytics, such as Boeing Airplane Health Management, to make operational decisions and recommendations.
• Understanding of design concepts and technologies, and engineering processes.
• Demonstrated team-building, coaching, and employee-development ability to improve team performance and engagement.
• Ability to manage and empower teams in ambiguous environments.
• Ability to communicate effectively, in writing and verbally, across leadership levels from management peers to Executive Directors.

Responsibilities

• Manage engineers and technical personnel in the 24x7 Operations Center who troubleshoot airplane systems, evaluate structural issues, analyze and monitor fleet data, and develop inspections and repairs for operators and airlines.
• Communicate with airline technical services and Maintenance Operations Control Centers to coordinate resolution of in-service issues and aircraft-on-ground events.
• Monitor high-impact emergent issues, help establish priorities, and guide mission directors, controllers, systems and structures engineers, fleet monitoring engineers, and operators.
• Develop and execute project and process plans, implement policies and procedures, and set operational goals.
• Work with functional and business-unit management to obtain resources for projects and processes; provide technical management of suppliers and lead process improvements.
• Interface directly with external operators, including airlines, maintenance and repair overhaul stations, and lessors, to clarify technical requirements and issues.
• Develop and maintain relationships with domestic and international operators, stakeholders, peers, and partners.
• Provide oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners and operators.
• Coach, counsel, mentor, and provide developmental opportunities and job assignments to improve employee performance and capabilities.
• Manage the team’s shift schedule to maintain appropriate coverage for operator questions and concerns 24x7 by 365.
• Connect Boeing’s technical solutions to operators’ situational requirements and understand their operational impact.
• Engage and empower employees to make process improvements and support After Action Reviews when needed.
• Manage, develop, and motivate employees by modeling Boeing values and behaviors.
• Lead in a high-paced 24x7-by-365 operational environment and travel as needed to integrate with Boeing team members, operators, suppliers, and other organizations.

Benefits

• Competitive base pay and variable compensation opportunities.
• Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs providing paid and unpaid time away from work.
• Relocation assistance based on candidate eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager